Help Desk System Analyst: Windows 11 & AD Expert (On-Site)

STI

Atlanta (GA)

On-site

USD 48,000 - 60,000

Full time

3 days ago

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Job summary

STI is seeking an experienced Help Desk System Analyst to support our Atlanta office. The ideal candidate will troubleshoot Windows 11, Active Directory, Microsoft O365, and laptop hardware while delivering exceptional customer service to staff across teams.

You will assist end-users locally and remotely, manage tickets, perform password resets, and support security tools like OKTA and CrowdStrike. Familiarity with AWS, SharePoint, Exchange Admin, and PowerShell scripting is a plus; strong

Qualifications

3+ years in technical support or help desk.
Strong knowledge of Windows 11, AD, and O365.
Ability to troubleshoot hardware/software and provide strong customer service.
Located in Atlanta and able to come to the office daily.

Responsibilities

Respond to and resolve tickets for Windows 11, AD, O365, network, VPN, and RDP.
Assist with password resets, PST file management, and Exchange Admin tasks.
Provide hands-on and remote support for hardware, software, and IP phone systems.
Document and track issues using a ticketing system.
Use PowerShell for scripting and problem resolution.
Support OKTA and CrowdStrike security tools.
Maintain knowledge of AWS and SharePoint to assist users.
Deliver excellent customer service via phone, email, and in person.