Help Desk Analyst 2

STI; Kentucky; On-site; USD 55,000 - 75,000; Full time

Job summary

STI is seeking an IT Specialist in Kentucky to independently install, maintain, and administer hardware and software across multiple domains. You will diagnose and resolve issues while supporting Windows 11, AD, GPO, and file servers.

The role covers OS diversity including macOS and network services, with ServiceNow as the ITSM tool. The ideal candidate has strong technical proficiency, can operate across server and workstation support, and will collaborate with teams to ensure continuity and

Qualifications

• Installs, maintains, configures, upgrades and administers hardware/software per directions (high proficiency).
• Diagnoses and resolves issues across multiple tech domains.
• Strong experience supporting Windows 11 environments.
• Experience with file server management, Active Directory and GPO settings.
• Proficient with Windows and macOS operating systems.

Responsibilities

• Diagnose and resolve client issues across multiple tech domains.
• Install, maintain and upgrade hardware/software as directed.
• Support Windows 11 environments and related services.
• Manage file servers, Active Directory and GPO settings.
• Support macOS and other operating systems as needed.

Skills

Windows 11

Active Directory

GPO settings

ServiceNow

Networking

Tools

ServiceNow

Job description

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains
• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings
• Very extensive knowledge with Windows 11, active directory, GPO settings
• Demonstrates strong technical proficiency in operating systems (Windows, macOS)
• Experience with the Service Now IT service management application.