Help Desk Support Technician

Santrac Technologies Inc.; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

A dynamic Information Technology company seeks a Help Desk Support Technician. The successful candidate will be essential in offering exceptional technical support and managing projects, while excelling in a small company environment. An A+ certification and experience with Microsoft systems are required to thrive in this role.

Qualifications

• Must possess A+ certification and readiness to travel.
• Strong technical background with knowledge of PC/laptop and printer repair.
• Ability to lift or move various computer equipment.

Responsibilities

• Provide remote and onsite technical support to clients.
• Troubleshoot hardware issues and perform preventative maintenance.
• Assist with network upgrade projects and manage user accounts in Active Directory.

Skills

Communication skills

Technical knowledge

Self-motivation

Organizational skills

Teamwork

Education

CompTIA A+ certification

Tools

Microsoft Desktop Operating systems

Active Directory

Office 365

Job description

SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician position.

SanTrac Technologies is seeking a qualified applicant to fill the position of Help Desk Support Technician. The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.

Skills:

• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Exceptional written and non-verbal communication skills
• Professional dress and appearance
• Ability to work independently and initiate action
• Excellent technical knowledge
• The capacity to work well on your own or in a team
• Reliable and self-motivated individual
• Coachable and willing to learn SanTrac Technologies procedures

Desired Technical Skills:

Top 3 Skills Needed For The Job

• Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
• Active Directory (Account Creation, Termination, password resets)
• Office 365 (Word, Excel, PowerPoint, Outlook)
• Creating email account for O365 and Exchange online environment
• Configure VPN client software for remote users
• Supporting hosted VOIP systems by making changes per customer request
• Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Perform preventative maintenance on a set schedule
• Troubleshooting and hardware repair of client’s desktop computers
• Assist on network upgrade projects
• Excellent self-motivational, organizational and time management skills
• Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals

Requirements:

• (CompTIA) A+ certification
• Readiness to travel locally/Ability to travel to customer location
• Pass a Drug & Background Check
• Valid Driver’s License
• Knowledge of PC/laptop repair, printer repair and local area networks
• Ability to lift or move various computer equipment
• Able to work mornings, evenings and weekends