Helpdesk Technician

SDTEK; Escondido (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical / Dental Insurance

Tri-Annual Bonus Plan

Earned PTO from date of hire

Paid Company Holidays

Paid Certification Exams upon passing

Expense Reimbursement for Cell Phone & Home Internet

Job summary

A Managed Services Provider in Escondido is looking for a Helpdesk Technician. The role involves providing technical support for clients' LAN/WAN environments, completing a certification program, and handling various IT tasks. Candidates must have excellent communication skills, at least an Associate's degree, and 2-3 years of experience in technical support. The company offers benefits including medical insurance and paid certification exams, fostering a supportive and collaborative work environment.

Qualifications

• MUST have Excellent communication, organization, documentation skills and be detail oriented.
• Minimum Associates Degree and/or 2-3 years of experience in an enterprise level technical support role.
• Required Certifications: Network+ and/or Security+ and/or MCSA : Windows 7 or 8.
• Ability to handle more than one client interaction at a time and manage time appropriately.
• Quick learning and ability to find answers to unknown issues.

Responsibilities

• Answering phone calls and email requests within the service desk.
• Travel when needed to client offices to complete tasks.
• Hardware/software installation and upgrades.
• Switchvox IP PBX technical support and troubleshooting.
• Respond and manage client requests.
• Follow instructions from the IT Manager and Senior Systems Engineers.

Skills

Excellent communication

Organization

Documentation skills

Detail oriented

Strong knowledge of Windows 7 and 8

Basic networking knowledge

Ability to interact with teammates

Ability to handle client interactions

Education

Associates Degree

Tools

Windows 7

Windows 8

MS Office

Mac OS X

Switchvox IP PBX

Google Apps

Office365

VMware

Job description

We thrive on geeky humor, honest communication, strong coffee, new tech & gadgets, and a desire to be the best Managed Services Provider in Southern California. Each day at SDTEK is another opportunity to save someone’s day. With our proactive approach in supporting our clients and their technology, we minimize their interruptions and downtime allowing our clients to work more effectively. SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB. We are a family run business that is growing quickly but staying true to our company values that are:

1. Treat our employees like family
2. Treat our clients like family
3. Always do the right thing

We strive not to be just another job in the eyes of our employees and not to be just another vendor in the eyes of our clients. Our office is in the heart of Escondido on Grand Avenue and during the summer month’s cruising grand makes for lively Fridays around the office. Additionally, the Escondido farmers market less than a block away every Tuesday, year round. We are headquartered in Escondido servicing clients in San Diego County and L.A.

Position Summary

We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun and challenging environment. You will be exposed to a variety of technology allowing you gain broad experience in the IT industry. We support small to mid-size clients’ LAN/WAN environments. You will be tasked with completing SDTEK’s Five Star Systems Engineer Certification program to better not only yourself but also our company as a whole. SDTEK will pay for the certification exams that you pass.

SDTEK specializes in professional services such as our manageTEK, phoneTEK, cloudTEK and secureTEK service offerings. We provide project-based services to our clients including but not limited to Microsoft server deployments, Switchvox phone system installations, backup and disaster recovery solutions to name a few. This position will have a hand in not only the day-to-day service desk duties and responsibilities but also as a resource on projects.

Qualifications

• MUST have Excellent communication, organization, documentation skills and be detail oriented
• Minimum Associates Degree and/or 2-3 years of experience in an enterprise level technical support role
• Required Certifications: Network+ and/or Security+ and/or MCSA : Windows 7 or 8
• Ability to handle more than one client interaction at a time and manage time appropriately
• Quick learning and ability to find answers to unknown issues
• Strong knowledge of Windows 7 and 8 clients, MS Office and Mac OS X
• Basic networking knowledge including wireless
• Ability to interact with teammates on all levels to help resolve IT-related issues and provides solutions in a timely manner
• Candidates must be available for on‑call rotation (typically 1 week/month) and able to work after hours, weekends when necessary
• Must be able to lift up to 50lbs
• Above all, must be a rock star and desiring to be apart of something great!

Duties and Responsibilities

• Answering phone calls and email request within the service desk.
• Travel when needed to client offices to complete tasks.
• Hardware/software installation and upgrades.
• Switchvox IP PBX technical support and troubleshooting.
• Windows & Mac Hardware/software support including desktops, laptops, servers & printers.
• Virus/malware removal and 3rd party application troubleshooting.
• Respond and manage client requests.
• Oversee backups of client systems.
• Effectively communicate with team members and clients.
• Resolve and/or elevate issues in a timely fashion.
• Follow instructions from the IT Manager and Senior Systems Engineers.

Desired Qualifications

• Knowledgeable with Windows 2008/2012 Server, Microsoft Exchange 07/10/13
• Knowledgeable with IP PBX products, specifically Digium Switchvox or Asterisk would be ideal
• Knowledgeable with Google Apps / Office365 administration
• Knowledgeable with webhosting VPS environments
• Knowledgeable with VMware
• Knowledgeable with Datto Backup

Benefits

• Medical / Dental Insurance
• Tri-Annual Bonus Plan
• Earned PTO from date of hire
• Paid Company Holidays
• Paid Certification Exams upon passing
• Expense Reimbursement for Cell Phone & Home Internet

All resumes go directly to SDTEK for consideration. Candidates only; no agencies or recruiters.