Help Desk Support Technician

Bristol Bay Native Corporation; Massachusetts; On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Technician to join their dynamic team at Fort Devens. This role involves providing exceptional service desk support for a government IT program, where you will utilize your expertise in Microsoft OS and critical thinking skills to troubleshoot and resolve issues. You will be responsible for diagnosing hardware problems, implementing new software products, and ensuring smooth operations of various IT devices. If you have a passion for technology and a commitment to customer service, this opportunity is perfect for you. Join a company that values your contributions and offers a competitive benefits package.

Benefits

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Qualifications

• 5+ years of professional experience in a help desk role.
• Proficient with Microsoft OS and Power Shell Scripting.

Responsibilities

• Provide service desk support for IT program at Fort Devens.
• Diagnose and correct hardware problems and perform upgrades.

Skills

Critical thinking skills

Strong communication skills

Customer service orientation

Proficient with Microsoft OS

Power Shell Scripting

Interpersonal skills

Tools

Active Directory

Group Policies

Network troubleshooting

Job description

GC&E Federal is seeking a Help Desk Support Technician. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Devens client. As a Help Desk Support Technician, you will be responsible for service desk support on the contract.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

1. Working position and lead of Help Desk Support Technician.
2. Support O&M functions.
3. Proficient with MS OS.
4. Critical thinking skills in addition to strong communications skills (both written and oral), strong customer service orientation, and excellent interpersonal skills, especially the ability to listen and understand what is being described by the end user as well as the ability to explain the resolution when necessary.
5. Will know installation guides and how to implement new software products.
6. Will be familiar with network file shares, data synchronization, and data backup and transfer techniques. Be proficient with hardware such as personal computers (PCs), printers, scanners, plotters, card readers, and other peripherals. Be able to diagnose and correct hardware problems, perform upgrades, and install new or replacement hardware. Be familiar with the STIGs for networked devices.
7. Evaluate customer prepared request for acquisition and life cycle replacement of end user devices to include computers, laptops, and other hardware.
8. Provide local Touch Labor services for unclassified computers and peripheral devices to include installation, troubleshooting, and facilitating repair.
9. Provide local Touch Labor Services for printers, copiers, scanners, and multi-function devices residing on the SIPRNET to include installation, troubleshooting, and repair. Does not include cost for replacement parts, unpacking, hardware/software setup, and moving equipment.

Physical Requirements

1. Predominantly indoors in normal office environment.
2. Must be able to sit, stand, walk, stoop, kneel, and reach.
3. Must be able to speak, write, read, and understand English.
4. May require frequent computer use for several hours at a time.
5. Frequently work at fast pace with unscheduled interruptions.
6. Must have visual acuity.
7. Must be able to lift up to 50 pounds.

Location

Fort Devens, MA – This is not a remote position. Local candidates only.

Required Work Authorization

United States

Experience

1. Five years of professional experience within a help desk role.
2. Proficient with Microsoft OS’s.
3. Sufficient knowledge of active directory, group policies, and networks so they can add systems or users, diagnose login problems, and identify the source of a problem as a group policy or network.
4. Be proficient in Power Shell Scripting.
5. Critical thinking skills in addition to strong communications skills (both written and oral), strong customer service orientation, and excellent interpersonal skills, especially the ability to listen and understand what is being described by the end user as well as the ability to explain the resolution when necessary.

Candidate Requirements

SECRET Clearance or the ability to receive.

Benefits

GC&E Federal offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company-paid life insurance, 401(k), and tuition reimbursement.

Equal Opportunity Employment

It is the policy of GC&E Federal to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by the federal, state, or local laws or regulations.

We affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

We are proud to be an EEO employer. We maintain a drug-free workplace, and pre-employment drug testing and background checks are required.

The information above has been designed to indicate the general nature and level of work performed by employees with the classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.