Remote Helpdesk Support Technician (Active Directory)

Lensa; Charlotte (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading IT services company is seeking a Remote Helpdesk Support Technician. This position is responsible for troubleshooting client issues, providing technical support, and building strong client relationships. Ideal candidates will have 2-3 years in IT support, experience with Active Directory, and a commitment to customer service excellence.

Benefits

Medical, dental, vision, life insurance, and HSA

401(k) with up to 6% match

Remote work setup with company-provided equipment

Paid holidays, vacation, and sick leave

Qualifications

• 2-3+ years in an IT Helpdesk/Desktop Support role.
• Proficiency with ticketing systems.
• Experience with Windows Active Directory domains.

Responsibilities

• Serve as the first point of contact for all customers.
• Troubleshoot and replace failed hardware on desktops and laptops.
• Document problems and resolutions thoroughly via ticketing system.

Skills

Customer service

Problem solving

Troubleshooting

Networking

Technical support

Education

IT certifications or relevant technical education

Job description

Remote Helpdesk Support Technician (Active Directory)

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Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer-driven IT Helpdesk Support Technician. In this role, you will be the first point of contact for all customers and will troubleshoot a variety of client issues with rapid resolution. Your focus will be on strengthening client relationships by working directly with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities include but are not limited to:

• Document problems, troubleshooting steps, and resolutions thoroughly via Proton's ticketing system
• Troubleshoot and replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards, etc.)
• Work with switches, routers, and firewalls, maintaining a solid understanding of their roles

About Our Company

Proton Dealership IT, an affiliate of Reynolds and Reynolds, provides IT support and excellent customer service to over 400 auto-dealership clients nationwide. We prioritize a low-stress, high-fun work environment that promotes quality of life for our team.

Training

On-the-job training provided.

Requirements

• 2-3+ years in an IT Helpdesk/Desktop Support role
• IT certifications or relevant technical education
• Experience with Windows Active Directory domains
• Proficiency with ticketing systems
• Expertise in printer, scanner, and wireless troubleshooting (network and local)
• Knowledge of networking devices, switches, routers, and firewalls
• Familiarity with Microsoft Server products: Windows Server 2003, 2008, 2012; Microsoft Exchange Server 2007, 2010, 2013

Benefits

We offer a balanced work environment with benefits including:

• Medical, dental, vision, life insurance, and HSA
• 401(k) with up to 6% match
• Remote work setup with company-provided equipment
• Paid holidays, vacation, and sick leave

Reynolds and Reynolds promotes a healthy lifestyle and is an equal opportunity employer.

Salary

$50,000 - $55,000 annually

For questions, contact [e-mail]

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting