After-Hours Product Support Technician (Part Time)

Mallinckrodt Pharmaceuticals; Bridgewater (MA); Remote; USD 10,000 - 60,000; Part time

Job summary

A leading company in medical device support seeks a part-time Technical Support Specialist to provide after-hours technical assistance. The role offers flexibility with the opportunity to work remotely 20 hours max per week while influencing product designs. A Bachelor's degree in Respiratory Therapy and relevant experience in critical care are essential for this role, combined with excellent communication skills and a customer-focused approach.

Benefits

Flexible work schedule

Comprehensive medical benefits

Professional growth opportunities

Qualifications

• State license to practice Respiratory Care required.
• Minimum 2 years of experience in NICU or critical care settings preferred.
• Strong interpersonal skills and attention to detail are crucial.

Responsibilities

• Deliver real-time technical support during scheduled on-call periods.
• Document support interactions and communicate outcomes.
• Stay updated on new products and provide feedback.

Skills

Technical information understanding

Communication

Customer service

Problem-solving

Education

Bachelor’s degree in Respiratory Therapy

Tools

Microsoft Office

Job description

Employer Industry: Medical Device Support

Why consider this job opportunity:
- Salary up to $34 per hour
- Flexible part-time remote work schedule (20 hours max) for after business hours, weekends, and holidays
- Comprehensive medical, financial, and other benefits as part of the compensation package
- Opportunity to influence new product designs and enhancements
- Engage in a supportive team environment with opportunities for professional growth and development

What to Expect (Job Responsibilities):
- Deliver real-time technical support via phone during scheduled after-hours "on call" periods
- Accurately document each support interaction and input details into the designated database
- Communicate call outcomes and necessary follow-up actions to the Customer Care team
- Stay updated on new products and services, providing technical insights and user feedback as needed
- Collaborate with management on customer service improvement initiatives

What is Required (Qualifications):
- Bachelor’s degree in Respiratory Therapy
- Current state license to practice Respiratory Care
- Minimum 2 years of Respiratory Therapy experience in NICU or critical care settings
- Strong understanding of technical information and adherence to quality and GDP practices
- Excellent communication, interpersonal, and customer service skills

How to Stand Out (Preferred Qualifications):
- Experience in device training or education
- Familiarity with medical devices used in critical care, including mechanical ventilation and patient monitoring
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web navigation
- Self-starter with strong problem-solving skills and attention to detail
- Ability to handle difficult customer interactions with professionalism

#MedicalDevices #TechnicalSupport #RemoteWork #CareerOpportunity #CustomerService

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