Help Desk Support Technician (Farmington)

Entry Point Communications LLC; Farmington (CT); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company is seeking a Help Desk Support Technician to provide exceptional customer service and troubleshoot operational issues. This role involves remotely supporting kiosks at customer sites, requiring strong communication skills and a service-oriented mindset. Ideal candidates will have a mechanical aptitude and be self-starters who can work independently. Join a dynamic team and contribute to enhancing customer experiences with your technical expertise and problem-solving abilities. If you're ready to make an impact in a supportive environment, this opportunity is perfect for you.

Qualifications

• 1-2 years experience in Help Desk support or call center is highly desirable.
• Strong organizational and time management skills are essential.

Responsibilities

• Troubleshoot and diagnose equipment following defined procedures.
• Document all calls and close out activity upon completion of issues.
• Communicate professionally with customers and team members.

Skills

Customer relations

Team relations

Service oriented

Mechanical aptitude

Strong organizational skills

Time management skills

Self-starter

Multitasking

Solarwinds Web Help Desk

Linux

Job description

Help Desk Support Technician (Farmington) Compensation: Salaried position with competitive benefits
employment type: full-time

Loyalty Marketing company seeking a candidate for our Help Desk Support Technician position based in Farmington, CT.

Currently we have an opening for this position to remotely support kiosks deployed at our customer sites. You will need to provide excellent customer service as you assist in troubleshooting operational issues from either inbound or outbound calls.

Responsibilities and Duties:

• Troubleshoot/Diagnose equipment following company defined procedures
• Document all calls and close out activity upon completion of issues
• Professionally communicate to customers and team members
• Create operational reports as assigned
• Work with third party service providers to schedule onsite service
• Schedule parts shipments and returns

Skills:

• Customer relations, team relations, and service oriented
• Mechanical aptitude
• Strong organizational and time management skills
• Must be a self starter and work with minimal supervision
• Ability to multitask
• Solarwinds Web Help Desk experience a plus
• Linux experience a plus
• EXPERIENCE WITH WINDOWS DESKTOP IS NOT A REQUIREMENT OF THIS POSITION

Requirements:

1-2 years prior experience in Help Desk support or call center highly desirable