Help Desk Specialist

International Executive Service Corps; Lodi (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The International Executive Service Corps in California is looking for a Help Desk Specialist to provide desktop and application support for enterprise users. The role requires strong knowledge of Microsoft 365 and Windows environments, along with 2+ years of Help Desk or IT Support experience.

The ideal candidate will troubleshoot various tools, manage permissions, and maintain documentation. This position offers a chance to work in an active environment and contribute to a team focused on excellence in IT support.

Qualifications

• 2+ years of Help Desk / IT Support experience.
• Strong knowledge of Microsoft 365 and Windows environments.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Provide desktop and application support for enterprise users.
• Troubleshoot Microsoft 365, Google Workspace, and browser-based tools.
• Manage AD accounts and permissions.
• Support laptop/desktop imaging, reimaging, and deployments.
• Diagnose LAN/WAN connectivity issues.
• Provide printer and peripheral support.
• Support mobile devices (iOS/Android) and MDM enrollment.
• Maintain documentation and knowledge base.

Skills

Help Desk / IT Support experience

Microsoft 365

Windows environments

Remote support tools

Ticketing systems

Job description

Help Desk Specialist

Key Responsibilities

• Provide desktop and application support for enterprise users
• Troubleshoot Microsoft 365, Google Workspace, and browser-based tools
• Manage AD accounts and permissions
• Support laptop/desktop imaging, reimaging, and deployments
• Diagnose LAN/WAN connectivity issues
• Provide printer and peripheral support
• Support mobile devices (iOS/Android) and MDM enrollment
• Maintain documentation and knowledge base

Required Qualifications

• 2+ years of Help Desk / IT Support experience
• Strong knowledge of Microsoft 365 and Windows environments
• Experience with remote support tools and ticketing systems

Preferred

• Experience in enterprise/government environments
• ITIL certification

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.