Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Boston (MA); Remote; USD 60,000; Full time

Job summary

Join Trilogy as a Technical Support Engineer to tackle complex technical challenges that traditional AI can't resolve. Enjoy a dynamic role that emphasizes independent problem-solving and technical expertise across multiple software products. This opportunity offers a strong salary and the chance to enhance your career in an innovative environment.

Benefits

Flexible working hours

Opportunities for advanced training

Qualifications

• Minimum 4 years of experience in technical support or engineering roles.
• Demonstrated proficiency with generative AI tools.
• Exceptional self-learning abilities and problem-solving skills.

Responsibilities

• Solve complex technical challenges that AI systems cannot.
• Identify patterns in escalated tickets for AI improvements.
• Deliver solutions where automation is insufficient.

Skills

Technical troubleshooting

Problem-solving

Self-learning

Tools

Generative AI tools

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

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Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Forget everything you know about traditional tech support. At Trilogy, we've eliminated the mundane.

Managing 100+ enterprise software products, our AI-powered system handles routine issues automatically. This means you'll only tackle what machines can't—the complex, the unusual, the truly challenging problems that demand human ingenuity.

Let's be clear: this isn't an environment for those who need constant direction. We don't have time for extended onboarding or basic questions that Google could answer. Our pace is relentless, our standards exceptional.

If you thrive on independence, learn at lightning speed, and want to solve puzzles that stump even our advanced AI, you'll find this role transformative. You'll rapidly develop expertise across diverse enterprise products while directly enhancing our reputation for technical excellence. Ready to prove yourself? We're waiting for your application.

What You Will Be Doing

• Solve complex technical challenges that have stumped our advanced AI systems
• Analyze patterns in escalated tickets to identify AI improvement opportunities
• Bridge the human-machine gap by applying your technical expertise where automation falls short
  
  

What You Won’t Be Doing

• Enjoying a leisurely onboarding process—you'll be expected to master multiple products within your first month
• Running to managers with every obstacle—self-sufficiency isn't optional, it's essential
• Handling routine tickets that our AI can resolve—your talents will be reserved for truly complex challenges
  
  

Technical Support Engineer Key Responsibilities

• Seamlessly blend human technical expertise with AI capabilities to solve our most challenging customer issues
• Identify patterns in complex tickets to help evolve our AI systems
• Deliver exceptional technical solutions where automation alone is insufficient
• Rapidly adapt to new products and technologies across our diverse portfolio
  
  

Basic Requirements

• Minimum 4 years of hands-on experience in technical customer support or engineering roles
• Demonstrated advanced proficiency with generative AI tools—beyond basic prompting
• Experience creating AI automation workflows, custom GPTs, or similar advanced applications
• Exceptional self-learning abilities and problem-solving skills
• Proven ability to work independently with minimal supervision
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-US-Boston-TechnicalSuppo.011

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Customer Service

• Industries

  Software Development, IT Services and IT Consulting, and Telecommunications

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