IT Service Desk Technician

Randstad Digital Americas; Mount Laurel Township (NJ); On-site; USD 39,000 - 44,000; Full time

Job summary

Randstad Digital Americas is seeking an IT Service Desk Technician to provide advanced support for Windows and Mac, manage assets, and keep systems running smoothly onsite in Mount Laurel, NJ. The role requires 2+ years in IT support, strong customer service, and expertise with AD, Office 365, and Windows OS.

The position is 100% onsite with a M-F 9 AM-6 PM ET schedule and a competitive hourly rate. No degree is required for this open-ended W2 contract.

Qualifications

• 2+ years in an IT support role in a mid-to-large business environment.
• Hands-on knowledge of PC and Mac platforms, hardware, software, and networking.
• Proficiency with Active Directory, Office 365, Windows OS, and Mac support tools.
• Self-motivated, organized, and able to prioritize tasks under pressure with tight deadlines.

Responsibilities

• Advanced Technical Support: diagnose and resolve complex hardware, software, and networking issues across PC, Mac, and mobile devices.
• Systems & Account Management: use Windows OS, Office 365, and Active Directory to manage accounts and permissions.
• Remote & Tool-Based Troubleshooting: leverage remote diagnostic tools and software distribution platforms.
• Asset Management: provide end-to-end asset tracking and support for end-user equipment.
• Service Delivery: apply problem-solving and communication skills to deliver top-tier IT service.

Skills

IT support

Networking

Customer service

Troubleshooting

Service Desk

Education

BS/BA degree preferred (or equivalent experience)

Tools

Active Directory

Office 365

Windows OS

Job description

Job Summary

Title: IT Service Desk Technician

Duration: Open Ended w2 Contract

Location: 100% onsite Mount Laurel, NJ 08054

Shift: M-F 9 AM-6 PM ET

IT Service Desk Analyst | Advanced Technical Support

Are you a skilled IT Service Desk Analyst who thrives on solving complex technical challenges across both Windows and Mac environments? We are looking for a proactive, customer-focused tech expert to provide advanced support, manage technology assets, and keep our organization running smoothly.

Why Join Us

• Work with Modern Tech: Support multi-platform environments including Windows OS, Mac, O365, and mobile platforms.
• Grow Your Skillset: Stay ahead of the curve with continuous exposure to new software developments and cutting‑edge hardware.
• Make an Impact: Be the go‑to technical partner ensuring a top‑tier IT experience across the entire organization.

location: Mount Laurel Township, New Jersey

job type: Solutions

salary: $28 - 32 per hour

work hours: 9am to 6pm

education: No Degree Required

Responsibilities

• Advanced Technical Support: Diagnose and resolve complex hardware, software, and networking issues across PC, Mac, and mobile devices.
• Systems & Account Management: Utilize Microsoft Windows OS, Office 365, and Active Directory to manage accounts and permissions.
• Remote & Tool‑Based Troubleshooting: Use remote diagnostic tools and software distribution platforms to identify and fix issues efficiently.
• Asset Management: Provide end‑to‑end asset tracking and support for end‑user equipment.
• Service Delivery: Apply strong problem‑solving, project management, and written/verbal communication skills to deliver exceptional customer service.

Qualifications

What You'll Need to Succeed (Requirements)

Experience: 2+ years in an IT support role within a mid‑to‑large business environment.

Platform Expertise: In‑depth, hands‑on knowledge of PC and Mac platforms, including hardware, software, and networking diagnosis.

Core Tech Stack: Proficiency with Active Directory, Office 365, Windows OS, and Mac support tools.

Soft Skills: Self‑motivated, highly organized, and able to prioritize tasks under pressure while meeting tight deadlines.

Flexibility: Ability to maintain a flexible schedule and available for occasional light travel.

Education: BS/BA degree preferred (or equivalent experience).

Skills

IT experience,networking issues,diagnosing,exceptional customer service,advanced technical support,Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.