Help Desk Specialist

Koniag Government Services; Arlington (VA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Flexible spending accounts

Paid holidays

3 weeks PTO

Job summary

Koniag Data Solutions, part of Koniag Government Services, seeks a Help Desk Specialist with an active Secret clearance to support our government client in Arlington, VA. The role focuses on incident resolution, desktop support, and IA compliance for a wide range of end-user devices and software.

We offer competitive pay and benefits, including health, dental and vision insurance, a 401(k) with match, flexible spending accounts, and generous PTO.

Qualifications

• Active Secret clearance required.
• ITIL or related service management certification is a plus.
• Strong problem-solving and troubleshooting skills.
• Excellent communication, able to explain technical concepts to non-technical stakeholders.
• Able to work independently and in a team-oriented environment.

Responsibilities

• Serve as primary contact for incident and problem resolution (Tier II).
• Troubleshoot and configure end-user devices and software, including printers, VOIP phones, and peripherals.
• Maintain knowledge of applications, OS, and IT equipment to support a customer base.
• Ensure IA requirements are met for all devices and systems.
• Utilize AD, VDI and VMware to support desktop environments and user workstations.
• Evaluate and advise on new technologies and automation to improve help desk operations.

Skills

Problem-solving

Communication

Teamwork

Independent worker

Tools

Active Directory

VDI/VMware

Job description

Overview

Koniag Data Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401(K) with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties

• Perform Touch Labor, fixes, configuration and troubleshooting; install software for a variety of end‑user devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.
• Serve as the primary point of contact for incident and problem resolution and escalation for Tier II.
• Maintain knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Apply automated system customer support methods to troubleshoot, recover, adjust, modify, improve and resolve computer and software problems.
• Support customer technical analysis with responsibility for resolving the most complex customer problems.
• Configure systems components such as disk drives, printers, and other peripherals.
• Evaluate and advise on new and emerging technologies using automation techniques.
• Use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Apply Microsoft software products and operating system principles to configure systems components.
• Utilize maintenance concepts and methods to troubleshoot system problems.
• Work with Active Directory, local and secure networks, and Virtual Desktop Infrastructure (VDI), especially VMware.
• Interpret policies, procedures, and strategies that govern the planning and delivery of help desk services.
• Familiarity with Army environments, classified IT supports, decommissioning of Army assets, and Lifecycle Management SOPs.

Requirements

• An active Secret clearance.

Extras

• Excellent problem‑solving and troubleshooting skills.
• Effective communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Ability to work independently and collaboratively in a team‑oriented environment.
• Certification in ITIL or other relevant service management certifications is a plus.

Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e‑mail at [e-mail] or by calling 703‑488‑9377 to request accommodations.

Job Details

• Job Family: Client Technical Support and Training
• Job Function: Help Desk Support Technician
• Pay Type: Hourly
• Hiring Minimum Rate: 24 USD
• Hiring Maximum Rate: 32 USD

Shareholder Preference

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88‑352.