Help Desk Support Specialist

MULTIVAC USA; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

MULTIVAC USA is seeking an IT Support Specialist to provide first-tier technical assistance for hardware and software in alignment with Corporate IT standards. You will respond to user requests, troubleshoot issues, and maintain equipment and backups.

Qualifications include an associate degree in computer science and at least one year of related experience, with strong communication skills and basic PC maintenance knowledge. Travel may be required.

Qualifications

• Associates degree in computer science or similar field.
• One year of related IT support experience.
• Ability to read, write, and communicate effectively.

Responsibilities

• Provide first-point IT support for hardware and software issues and document resolutions.
• Respond to calls and emails; track issues to ensure timely resolution.
• Monitor PC connectivity and report network-related problems.
• Assist with backups and ensure compliance with IT policies.
• Maintain inventory of IT equipment.

Skills

Help desk support

Troubleshooting

Customer service

Documentation

PC maintenance

Microsoft Office

Education

Associate’s degree in computer science

Tools

Windows OS

Printers

Mobile devices

Laptops/Desktops

Networking basics

Job description

This position is responsible for providing first-tier technical support for hardware and software issues in compliance with Corporate IT standards.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Sets up, installs, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripheral devices. Documents, maintains, upgrades, and replaces hardware and software systems.
• Provides help desk support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to calls, emails and personnel requests for technical support. Tracks and monitors issues problem to insure a timely resolution.
• Monitors and troubleshoots PC connectivity and network-related problems. Reports any issues found for final resolution.
• Ensures nightly backups are prepared and completed for servers, ensures correct functioning of all backups daily. Reports any inconsistencies for resolution.
• Ensures adherence to company policies which will includes enforcement of policies, procedures, and proper care as it relates to current and new technology used by company associates (e.g. email/technology policy, approved software on systems, appropriate storage of documents to ensure backups capture associates’ work/data, etc.) including new hire and separation items/checklist.
• Provides recommendations for various user needs, determines priorities for multiple issues, answers user questions, and serves as first point of contact for IT Department.
• Performs minimal phone system setup and trouble shooting.
• Maintains inventory of items.

Education/Experience:

Associate’s degree in computer science and one year related experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to associates of organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual must have working knowledge of Microsoft Office, notebooks, desktops, printers, and mobile devices. Basic PC maintenance skills are required.

Certificates and Licenses:

Current valid driver’s license and the ability to obtain a passport for travel as required by position.