Help Desk Specialist

Bonvenu Bank; Bossier City (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Bonvenu Bank seeks an experienced Helpdesk professional to provide end-user support for desktop and mobile devices, workstations, printers, and VoIP systems. The role includes troubleshooting, incident documentation in the ticketing system, and maintaining inventory and AD and security controls. Some travel may be required.

The ideal candidate has an Associate’s or Bachelor’s degree in IT, and CompTIA A+/Network+/Security+ certifications are preferred, along with MCP certification possibilities.

Qualifications

• Provides Helpdesk support by telephone, email or other source.
• Supports end user hardware including workstations, laptops, mobile devices, printers, scanners and VoIP system.

Responsibilities

• Documents all requests for work in IT ticketing system.
• Maintains inventory of laptops, workstations and peripherals.
• Adds/removes and maintains workstation equipment in AD, antivirus and software updates systems.
• Assigns and maintains network IP addresses.
• Provides password resets and unlocks for applications managed by IT.
• Assists with network, services and server-based applications installation and troubleshooting.

Skills

Helpdesk experience

Customer service

Excellent communication

Troubleshooting

Desktop & mobile OS support

Education

Associate's or Bachelor's degree in IT

CompTIA A+/Network+/Security+ preferred

Microsoft MCP preferred

Tools

Active Directory

Antivirus software

Windows OS

Job description

• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Excellent communications skills
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
• Help Desk experience preferred

Specific Job Functions

• Provides Helpdesk support by telephone, email or any other source.
• Provides support for end user hardware including but not limited to workstations, laptops, mobile devices, printers, scanners, and VoIP phone system including configuration, installation, troubleshooting and repair.
• Provides support for bank approved software or web-based applications including installation, configuration, troubleshooting and repair.
• Documents all requests for work in IT ticketing system.
• Develops and maintains inventory of laptops and workstations and peripheral devices associated with them.
• Adds, removes and maintains workstation/laptop equipment in active directory, antivirus, and software updates systems.
• Assigns and maintains the network IP addresses.
• Provides password resets, changes and unlock assistance with all applications managed by the IT Department.
• When assigned, assist with the network, services, and server-based applications installation, configuration, troubleshooting and repair.
• When assigned, add, remove and maintain active directory users and other software or applications managed by the IT Department.

Education Requirements:

• Associate’s or bachelor’s degree in a computer related field preferred
• Comp TIA certifications including A+, Network+, and/or Security+ preferred
• Microsoft certifications which could include MCP preferred

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation. This position requires travel within a 100 mile radius.

Qualifications

Education

Preferred

Bachelors or better in Information Technology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.