Help Desk Support Specialist

TalentBridge; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An expanding IT Service Delivery team is on the lookout for a motivated Tier 1 / Tier 2 Help Desk Specialist. This role offers the opportunity to be the first point of contact for resolving IT issues, assisting users with technical support, and managing tickets in a fast-paced environment. Ideal candidates will possess strong customer service skills and a technical background, ready to tackle challenges while collaborating with a dynamic team. Join this innovative firm and take the next step in your IT career, where your contributions will directly impact user satisfaction across multiple locations.

Benefits

Collaborative Work Environment

Competitive Compensation

Career Growth Opportunities

Exposure to Diverse Technical Systems

Qualifications

• 1-2 years of experience in IT help desk or technical support roles.
• Strong customer service skills and technical troubleshooting abilities.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Provide Tier 1 and Tier 2 technical support and resolve tickets.

Skills

Customer Service Skills

Technical Troubleshooting

Communication Skills

Problem-Solving

Education

1–2 years of IT support experience

Tools

Jira

ServiceNow

Job description

This range is provided by TalentBridge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $26.00/hr

We are seeking a motivated Tier 1 / Tier 2 Help Desk Specialist to join our expanding IT Service Delivery team! This position is ideal for someone with strong customer service skills, a technical background, and a desire to grow in a fast-paced, hands-on IT support environment. You’ll serve as the first point of contact for resolving IT issues, assisting with tickets, and supporting internal users across multiple locations.

Responsibilities:

• Serve as the first point of contact for IT support requests through phone, ticketing systems, or walk-ins.
• Provide Tier 1 and Tier 2 technical support, troubleshooting issues, and resolving tickets promptly.
• Communicate effectively with users, including handling irate or high-pressure situations professionally.
• Collaborate with engineers and other team members to escalate and resolve complex technical issues.
• Support multiple brands and locations with a focus on customer satisfaction.
• Manage and track support requests through ticketing systems like Jira or ServiceNow.
• Assist with onboarding and setup for new employees.

Qualifications:

• 1–2 years of experience in an IT help desk or technical support role.
• Strong customer service skills; prior experience in a customer-facing role is highly preferred.
• Familiarity with ticketing systems such as Jira or ServiceNow is a plus.
• Basic technical troubleshooting abilities and a willingness to learn and adapt.
• Strong communication skills and the ability to work well under pressure.
• Problem-solving mindset with a customer-first approach.

Work Schedule:

• Full-time, in-office position (Monday–Friday, 8:00 AM–5:00 PM).
• No hybrid or remote options are available.

What We Offer:

• A hands-on, collaborative work environment.
• Competitive compensation with opportunities for career growth.
• Exposure to diverse technical systems and the chance to work with a dynamic team.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service and Information Technology

Industries

Defense and Space Manufacturing