Customer Support Specialist

Gilligan Company LLC; Nashville (TN); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Customer Support Specialist to enhance client experiences through exceptional service. In this remote role, you will be the primary point of contact for customers, addressing inquiries and resolving issues with a focus on quality and satisfaction. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. Join a dynamic team that values collaboration and invests in your growth while contributing to a transformative healthcare delivery model.

Benefits

Health benefits paid for employees

Flexible Paid Time Off policy

11 company holidays per year

Paid parental leave

401K with matching contributions

Learning and development allowance

A diverse, inclusive, and fun team

Qualifications

• Bachelor’s degree recommended.
• Proficient in MS Office and related products.
• Exceptional communication skills for internal and external communication.

Responsibilities

• Serve as the customer’s point of contact for all service and support related questions.
• Troubleshoot and resolve application and customer workflow problems.
• Provide consistent, timely, professional, and high-quality client support.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Technical Savvy

Multi-tasking

Education

Bachelor’s Degree

Tools

MS Office

Echart or Practice Management Software

Job description

Join to apply for the Customer Support Specialist role at Gilligan Company LLC.

Get AI-powered advice on this job and more exclusive features.

Open Position

Customer Support Specialist

Reports to

Manager, Customer Support

Location

Remote; Ability to be on call 4 weeks per year

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,600 clients, with plans to 10X the value we offer. We are building our team with the best talent to support our growth.

Responsibilities

• Serve as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings.
• Troubleshoot and resolve application and customer workflow problems with exceptional customer service skills.
• Go above and beyond client expectations to deliver an exceptional client experience.
• Identify and document client needs and issues.
• Answer incoming customer inquiries, applying problem solving techniques, educating clients, and following issues through to resolution.
• Provide consistent, timely, professional, and high-quality client support.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams and departments to help solve issues.
• Replicate and document issues for escalation.
• Participate in quality assurance and software testing as required.

Qualifications

• Bachelor’s degree recommended.
• Proficient in MS Office and related products.
• Technically savvy with ability to learn new software (echart or practice management experience preferred).
• Healthcare or clinical experience preferred.
• Exceptional communication skills for internal and external communication.
• Ability to manage multiple ongoing activities in a fast-paced environment.

Team Culture

We go beyond the expected, strive to be the difference, and thrive through collaboration. We invest in our team, make a positive impact, and share our expertise. We love the journey and aim to contribute to a new healthcare delivery model.

Perks & Benefits

• Remote work environment.
• Health benefits paid for employees.
• Flexible Paid Time Off policy.
• 11 company holidays per year.
• Paid parental leave.
• 401K with matching contributions.
• Learning and development allowance.
• A diverse, inclusive, and fun team.