Help Desk Support Representative

ManpowerGroup Global, Inc.; The Woodlands (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

ManpowerGroup Global, Inc. is helping a healthcare technology solutions leader hire a Help Desk Support Representative in The Woodlands, TX. You’ll provide first-line technical support for hardware and software and document resolutions to improve service delivery.

The right candidate has Windows OS, PC imaging, networking knowledge, strong communication and organizational skills, and can lift up to 50 lbs when required.

Qualifications

• Desktop and/or Help Desk experience.
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
• Exceptional communication and organizational skills.
• Ability to prioritize incidents in a fast-paced environment.
• Physical ability to lift and carry equipment weighing up to 50 lbs., with occasional heavier lifting.

Responsibilities

• Provide first-line technical support to customers, addressing hardware and software issues efficiently and professionally.
• Assist with intake, testing, and shipment of technology hardware and peripherals for new implementations, repairs, and refurbishing.
• Coordinate with vendors and internal teams to ensure timely delivery and resolution of technical requests.
• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions to ensure continuous improvement.
• Support applications across various operating systems and devices, including computers, tablets, and smartphones.

Skills

Desk/Help Desk experience

Windows OS

PC imaging

Networking

Strong communication

Organizational skills

Prioritizing incidents

Physical lifting

Job description

Our client, a leading organization in healthcare technology solutions, is seeking a Help Desk Support Representative to join their team. As a Help Desk Support Representative, you will be part of the Customer Support team supporting technical service delivery and customer satisfaction. The ideal candidate will have excellent communication skills, strong organizational abilities, and a proactive mindset, which will align successfully in the organization.

Job Title: Help Desk Support Representative

Location: The Woodlands, TX

Pay Range:

What's the Job?

• Provide first-line technical support to customers, addressing hardware and software issues efficiently and professionally.
• Assist with the intake, testing, and shipment of technology hardware and peripherals for new implementations, repairs, and refurbishing.
• Coordinate with vendors and internal teams to ensure timely delivery and resolution of technical requests.
• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions to ensure continuous improvement.
• Support applications across various operating systems and devices, including computers, tablets, and smartphones.

What's Needed?

• Desktop and/or Help Desk experience, with the ability to type while communicating with customers.
• Understanding of Windows operating systems, PC imaging, networking, and hardware troubleshooting.
• Exceptional communication and organizational skills with a keen attention to detail.
• Ability to prioritize incidents and requests in a fast-paced environment, adhering to deadlines.
• Physical ability to lift and carry equipment weighing up to 50 lbs., with occasional heavier lifting.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment dedicated to technological innovation.
• Engage in meaningful work that directly impacts customer success and operational efficiency.
• Gain valuable experience in healthcare technology support and customer service.
• Collaborate with a diverse team of professionals committed to excellence.
• Potential for growth and development within a reputable organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay