Helpdesk Technician

Global Healthcare service inc; Austin (TX); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Competitive hourly pay

Supportive team environment

Job summary

Global Healthcare Services Inc. is seeking a Helpdesk Technician to join our internal IT team in Austin. You will be the first point of contact for staff IT queries, providing timely remote troubleshooting and basic hardware/software support to keep our nurses and healthcare partners connected.

Ideal candidates have proven helpdesk or desktop support experience, familiarity with PC and Mac systems, and strong communication skills. A CompTIA A+ or Microsoft cert is advantageous but not required.

Qualifications

• Experience in a helpdesk or desktop support role.
• Strong knowledge of PC/Mac hardware and software.
• Experience with remote desktop applications and helpdesk software.

Responsibilities

• Serve as initial contact for employees seeking technical assistance via phone, email, or ticketing system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to service issues and requests in a timely manner with clear communication.
• Manage user accounts, including creation, modification, and password resets.
• Escalate unresolved issues to the next level of support personnel.
• Maintain a log of all issues and their resolutions in the helpdesk system.
• Assist in developing IT documentation and user support guides.

Skills

Helpdesk experience

PC & Mac hardware/software

Remote desktop tools

Communication skills

Problem solving

Education

CompTIA A+ or Microsoft certification

Tools

Helpdesk software

Job description

Job Title: Helpdesk Technician

Company: Global Healthcare Services Inc.

Location: Austin, Texas, United States

Employment Type: Full-Time

Global Healthcare Services Inc. is a leading travel nursing agency with over 15 years of experience, specialising in staffing nursing roles across New Jersey, New York, and other states. We are committed to providing exceptional support to healthcare professionals, and we are now seeking a dedicated and skilled Helpdesk Technician to join our internal support team. In this role, you will be the first point of contact for all IT-related queries, ensuring our internal staff have the reliable technology they need to support our network of nurses and healthcare partners. This is a fantastic opportunity to contribute to a dynamic organisation that plays a vital role in the healthcare sector.

Key Responsibilities

• Serving as the initial point of contact for employees seeking technical assistance over the phone, via email, or through our ticketing system.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners.
• Responding to service issues and requests in a timely manner, ensuring clear communication throughout the resolution process.
• Managing user accounts, including creation, modification, and password resets.
• Escalating unresolved issues to the next level of support personnel.
• Maintaining a log of all issues and their resolutions in the helpdesk system.
• Assisting in the development of IT documentation and user support guides.

Qualifications

• Proven experience in a helpdesk, desktop support, or a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with both PC and Mac hardware and software.
• Experience with remote desktop applications and helpdesk software.
• Excellent problem-solving, analytical, and communication skills.
• The ability to diagnose and resolve basic technical issues efficiently.
• A patient and professional demeanour when dealing with users of varying technical abilities.
• A relevant professional certification (e.g., CompTIA A+, Microsoft Certified) would be advantageous but is not essential.

What We Offer

• A competitive hourly wage of $25 - $30 USD, based on experience.
• The opportunity to be part of a dedicated and supportive team in a growing organisation.
• A role that directly supports the critical work of healthcare professionals.