Help Desk Support I

perfecta; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

Perfecta, located in Denver, Colorado, is looking for a dedicated customer support representative to assist clients with technical inquiries and ensure quality service. The role involves answering calls, providing resolutions, and maintaining knowledge articles to enhance customer satisfaction.

The ideal candidate will be skilled in communication and have the ability to handle a variety of customer issues, supporting the team to meet set targets. A commitment to confidentiality and quality service is crucial.

Qualifications

• Ability to provide technical assistance and resolve issues promptly.
• Strong communication skills for customer interactions.
• Experience with customer relationship management tools.

Responsibilities

• Answer incoming calls timely and accurately.
• Resolve customer issues and concerns.
• Create and maintain knowledge articles.

Job description

Founded in 2017 Perfecta is a division and a wholly owned subsidiary of City National Security, a well known and reputed company providing IT Consulting, Staffing and Security services throughout the United States. Perfecta brings a rich experience of over 12 years in providing fully scaled IT Consulting and Staffing & Recruiting services. Perfecta brings a successful track record of delivering value based quality professional solutions at economical price to its customers across the U.S. Perfecta has successfully executed various IT and Staffing projects with its government and commercial clients and has consistently provided quality services to its customers.

Job Description

Primary Responsibilities include the following:

• Answer incoming calls timely and accurately
• Answers inquiries by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Browser issues
• Technical computer issues
• Internet connectivity
• PEAK navigation
• Enter information obtained from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets

Additional Information

All your information will be kept confidential according to EEO guidelines.