Help Desk Support

STI-TEC; Suffolk (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short term/long term disability coverage

Retirement savings - 401(k)

Paid time off (PTO)

Holiday leave

Flexible spending account options

Job summary

STI-TEC in Suffolk, Virginia, is seeking a Help Desk Support professional to provide technical assistance for JEDD-developed applications. The role involves resolving user issues via email, phone, and in-application tickets while maintaining a record of resolved and unresolved problems.

The ideal candidate has an Associate Degree or equivalent experience and demonstrated success in graphics and multimedia development. A competitive benefits package is included, with opportunities for diverse applicants.

Qualifications

• Demonstrated success in graphics and multimedia development using software such as CorelDraw and Photoshop CS5.
• Maintaining digital archives (photographs, vignettes, videos, and quotes).
• Experience in joint or Service doctrine development and publishing processes.

Responsibilities

• Provide on-call technical support and help desk capability.
• Receive and resolve user issues by email, phone, and in-application tickets.
• Maintain online record of reported problems and resolutions.
• Escalate unresolved requests to the Government Information Systems Owner.

Skills

Graphics and multimedia development

Technical support

Experience with JDEIS applications

Education

Associate Degree in Business Management, Computer Science, Information Systems, Engineering, Graphic Design, or related discipline

Job description

Overview

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust.

Position Overview

Field users of JEDD-developed applications need responsive support to keep doctrine and UJTL work moving. Help Desk Support provides on-call technical support and a help desk capability for JEDD applications and databases by email, phone, and in-application tickets. The role resolves user issues quickly and escalates the rest to the Government Information Systems Owner.

Responsibilities

• Provide on-call technical support and a help desk capability for JEDD applications and databases.
• Receive and resolve user issues by email, phone, and in-application help tickets.
• Maintain a running online record of reported problems and resolutions.
• Escalate unresolved requests to the Government Information Systems Owner.

Minimum Qualifications

• Education: Associate Degree or equivalent in Business Management, Computer Science, Information Systems, Engineering, Graphic Design, or a related discipline; or no degree with 5 years of experience in the areas below.
• Experience: Demonstrated success in two (2) or more of the following: graphics and multimedia development using software such as CorelDraw and Photoshop CS5; maintaining digital archives (photographs, vignettes, videos, and quotes); and the joint or Service doctrine development and publishing processes.
• Security Clearance: Secret (per Staffing Plan).

Desired Qualifications

• Prior help desk support in a DoD environment.
• Familiarity with JDEIS applications (JEL, JEL+, JDDT).

Target Salary Range

Market comparative at time of award.

Benefits

• STI-TEC offers a competitive benefits package including:
• Medical, dental, and vision coverage
• Life insurance
• Short term/long term disability coverage
• Retirement savings - 401(k)
• Paid time off (PTO)
• Holiday leave
• Alternate work schedules (depending on work site)
• Flexible spending account options

Whether you’re an experienced professional, a veteran, a former military or civilian federal employee, or a recent graduate, STI-TEC has a career opportunity for you. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or you may call us at 1+918.583.9900.

This job posting is to identify potential candidates for positions in order to respond to a request for proposal. This job posting, including but not limited to, qualifications, duties, compensation and benefits, is subject to change based on the terms and conditions of the awarded contract and is contingent on STI-TEC being awarded the contract.