Help Desk Student Associate

Commonwealth of VA Careers; Fredericksburg (VA); On-site; USD 16,000 - 22,000; Part time

Job summary

University of Mary Washington seeks a Help Desk Student Associate to provide technical support to the university community via phone, online, and walk-up services. This role requires current UMW student status and the ability to work up to 15 hours per week.

Applicants should have prior customer service experience and strong oral and written communication skills, with a commitment to confidentiality and following directions as part of a busy campus IT environment.

Qualifications

• Excellent customer service skills
• Detail oriented
• Effective oral and written communication skills
• Ability to follow directions
• Ability to maintain confidentiality
• Current UMW student

Responsibilities

• Previous customer service experience

Skills

Customer service

Attention to detail

Communication skills

Following directions

Confidentiality

Education

Current UMW student

Job description

Title: Help Desk Student Associate

VP Area: Chief of Staff - UMW

Department: Information Technology

Campus Location: Main Campus

Advertised Range: $13.75 per hour

Job Summary/Basic Functions

Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk up services.

Required KSAs/Competencies/Qualifications

Ability to work up to 15 hours a week.
Excellent customer service skills
Detail oriented
Effective oral and written communication skills
Ability to follow directions
Ability to maintain confidentiality
Current UMW student

Required Experience:

Previous customer service experience

Required Education:

Current UMW student

Required Licensure:

N/A

Additional Considerations:

None

Special Instructions

Excluding currentUMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks.

Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.