Help Desk Specialist - TS/SCI Cleared (On-Site Laurel)

AT&T; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

AT&T Global Public Sector is seeking a Help Desk Specialist to support Public Sector Solutions. The role requires day-to-day on-site work at a government customer site in Laurel, MD, with rotating shifts and a 5-days-per-week presence.

You will provide tier 1/2 support, assist users with logon issues, and document all activities in ServiceNow. The candidate should have TS/SCI with polygraph clearance and at least 1 year of Help Desk experience, along with a Bachelor's degree.

Qualifications

• Bachelor's degree required.
• 1 year of demonstrated Help Desk experience required.
• TS/SCI clearance with polygraph required.

Responsibilities

• Provide tier 1 and 2 support via phone, email, chat, and tickets.
• Monitor service health and respond to outages per SOPs.
• Document outage information and actions in ServiceNow tickets.

Skills

Help desk experience

Customer support

Troubleshooting

Education

Bachelor's degree

Tools

ServiceNow

Job description

AT&T Global Public Sector is seeking a Help Desk Specialist to support Public Sector Solutions. The role requires day-to-day on-site work at a government customer site in Laurel, MD, with rotating shifts and a 5-days-per-week presence.

You will provide tier 1/2 support, assist users with logon issues, and document all activities in ServiceNow. The candidate should have TS/SCI with polygraph clearance and at least 1 year of Help Desk experience, along with a Bachelor's degree.