Public Sector Help Desk Specialist | TS/SCI with Poly

AT&T; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

AT&T Global Public Sector in Laurel, MD is seeking a Help Desk Specialist to support government clients with Tier 1 and Tier 2 IT assistance, service monitoring, and user guidance. The role requires one year of help desk experience and a Bachelor's degree.

This on-site position involves a rotating shift year-round, TS/SCI with polygraph clearance, documenting outages in ServiceNow, handling calls, email, chat, and tickets, and working in a small team to ensure reliable collaboration services for

Qualifications

• One (1) year of demonstrated Help Desk experience required with a Bachelor's degree.
• Experience providing Tier 1 and 2 support in a IT service environment.
• Ability to document activity and communicate clearly with users.

Responsibilities

• Provide Tier 1 and 2 help desk support via phone, email, chat, and tickets.
• Monitor service health and outage status; follow SOPs to resolve issues.
• Document all communications in the ServiceNow ticket system.

Skills

Help desk

Customer service

Communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

AT&T Global Public Sector in Laurel, MD is seeking a Help Desk Specialist to support government clients with Tier 1 and Tier 2 IT assistance, service monitoring, and user guidance. The role requires one year of help desk experience and a Bachelor's degree.

This on-site position involves a rotating shift year-round, TS/SCI with polygraph clearance, documenting outages in ServiceNow, handling calls, email, chat, and tickets, and working in a small team to ensure reliable collaboration services for