Federal Help Desk Specialist – Night Shift, Secret Clearance

Zachary Piper Solutions; Kansas City (MO); Presencial; USD 59 000 - 61 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full Standard Benefits: PTO, Paid Holl

Medical, Dental, Vision, 401K

Resumo da oferta

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program that is fully funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network.

This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.

Qualificações

• Active Secret Clearance required.
• Entry-level IT experience.
• IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
• Experience with troubleshooting, ticketing systems, and support for IT devices.

Responsabilidades

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening and closing tickets, executing scripts, and answering calls.

Conhecimentos

Active Secret Clearance

CompTIA Security+

IAT II Certification

End-user support

Troubleshooting

Ferramentas

Ticketing systems

Service Desk

Remedy

Windows OS

Descrição da oferta de emprego

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program that is fully funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network.

This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.