Help Desk Specialist - Schriever SFB, CO

s2-gov; Colorado Springs (CO); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

S2Technologies is actively seeking a Help Desk Specialist to provide end-user, system, and network support at Schriever SFB, CO. The role involves hands-on and remote work on end-user and shared devices, network devices, and VPN services.

The position requires at least 6 months of Helpdesk experience, basic networking knowledge, Windows OS familiarity, and the ability to work in a fast-paced environment. Secret clearance and IAT Level II certification are required.

Qualificações

• At least 6 months of Helpdesk Support Experience.
• Basic understanding of networking including OSI model concepts and Windows OS fundamentals.
• Experience with installing, configuring, updating, and troubleshooting end-user devices and shared equipment.

Responsabilidades

• Provide end-user, system, and network support both on-site and remotely.
• Accurately document issues and updates in the ticketing system per SOPs.
• Assist with devices including desktops, laptops, tablets, VoIP phones, printers, and VPN workstations.
• Monitor network capabilities and help resolve performance issues.

Conhecimentos

Helpdesk experience

Networking basics

Windows OS proficiency

Microsoft Office

Formação académica

High School Diploma

Ferramentas

VDI clients

TACLANES

Descrição da oferta de emprego

Position Title: Help Desk Specialist

Position Overview:

S2Technologies is actively seeking S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands‑on and/or remote work on end‑user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:

Position Responsibilities:

• Possess at least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end‑user and shared devices.
• Experience with two or more of the following; desktop computers, laptop computers, tablets, smart‑phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi‑function devices (MFDs)/multi‑function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
• Firmware and software, and local and network logical objects/structures
• Computer accounts, user accounts, group accounts, electronic mail (e‑mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
• Understand and adhere to the Standard Operating Procedures (SOP) of the organization and adhere to all site‑specific policies and procedures.
• Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
• Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.
• Ability to work in a fast‑paced environment.
• Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.

Position Requirements:

• Possess at least 6 months of Helpdesk Support Experience.
• Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
• Experience with two or more of the following; desktop computers, laptop computers, tablets, smart‑phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi‑function devices (MFDs)/multi‑function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment

Required Security Clearance:

• Secret

Required Certification(s):

• IAT Level II (e.g., Security +)

Education:

• High School Diploma

Work Hours:

• Monday- Friday 8:00 AM- 5:00 PM

Location:

• Schriever SFB, CO

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.