Healthcare Desktop Support Tech — Day Shift Tulsa

Hillcrest HealthCare System; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Hillcrest HealthCare System in Tulsa, OK is seeking a day shift, full-time Desktop Support Tech to join our IT team. You will handle incoming end-user requests, maintain desktop hardware and software, and deploy equipment across our hospitals and clinics.

The role requires an Associate’s degree and experience with Windows desktop OS, Active Directory, teleconferencing tools, and networking basics. Travel within the market is required to support our facilities.

Qualifications

• Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis).
• Experience with Desktop operating systems, Windows Server and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom).
• Experience with Microsoft Teams room and A/V equipment.
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
• Strong analytical and problem solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.

Responsibilities

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
• Occasional travel to other markets may be requested.

Skills

Desktop OS knowledge

Windows Server

Active Directory

Networking basics

Analytical skills

Education

Associate degree in Information Systems / Computer Science

Tools

Cisco Webex

Microsoft Teams

Zoom

Office 365

DNS/DHCP basics

Job description

Hillcrest HealthCare System in Tulsa, OK is seeking a day shift, full-time Desktop Support Tech to join our IT team. You will handle incoming end-user requests, maintain desktop hardware and software, and deploy equipment across our hospitals and clinics.

The role requires an Associate’s degree and experience with Windows desktop OS, Active Directory, teleconferencing tools, and networking basics. Travel within the market is required to support our facilities.