Desktop Support Tech

Oklahoma Division Office; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Hillcrest HealthCare System in Tulsa, OK is seeking a day shift, full-time Desktop Support Tech to assist hospital staff with desktop issues, equipment setup, and policy compliance.

You will travel to hospitals and clinics across the market, resolve hardware and software problems, and document resolutions to help peers.

Qualifications

• Associate's degree in Information Systems / Computer Science; additional years of technical training may substitute.
• Experience with Desktop operating systems, Windows Server and Active Directory.
• Experience in installing and replacing computer peripherals.
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom).
• Experience with Microsoft Teams room and A/V equipment.
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP.
• Strong analytical and problem solving skills.
• Strong organizational and time management skills.
• Exhibits clear written and verbal communication skills.

Responsibilities

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches.
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers' ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
• Occasional travel to other markets may be requested

Skills

Analytical thinking

Problem solving

Time management

Clear communication

Education

Associate's degree in IS/CS

Tools

Cisco Webex

Microsoft Teams

Zoom

SCCM

Office 365

Active Directory

DNS/DHCP

Job description

Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute.

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
• Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers' ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
• Occasional travel to other markets may be requested

Job Requirements:

• Associate's degree in Information Systems / Computer Science (a dditional years of technical training may substitute for the required education on a year-for-year basis)
• Experience with Desktop operatingsystems, Windows Server and Active Directory
• Experience ininstalling and replacing computer peripherals
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
• Experience with Microsoft Teams room and A/V equipment
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
• Strong analytical and problem solving skills
• Strong organizational and time management skills
• Exhibits clear written and verbal communication skills

Preferred Experience:

• MCP certification
• A+ certification
• SCCM deployment and Microsoft Office 365 experience
• Knowledge in scripting (e.g. Powershell) and other remote