L1 Help Desk Technician - Microsoft 365 & AD Support

Resolve Tech Solutions, LLC; Town of Texas (WI); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Resolve Tech Solutions, LLC in Wisconsin is looking for an L1 Help Desk Technician to provide first line technical support. In this role, you will assist end users with issues pertaining to Microsoft 365, account access, and service requests. Ideal candidates will have experience in a fast-paced environment, troubleshooting account issues, and providing support for Microsoft applications.

The position calls for strong communication and customer service skills, and eagerness to grow in IT support and cloud administration. If you're passionate about resolving technical issues and enjoy helping others, we want to hear from you!

Qualifications

• 1+ year of IT Help Desk or technical support experience.
• Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms).
• Strong communication and customer service skills.

Responsibilities

• Serve as the initial point of contact for end‑user technical issues and service requests.
• Troubleshoot account issues in Active Directory and Microsoft Entra ID.
• Provide basic support for Microsoft 365 applications such as Outlook and Teams.

Skills

Communication skills

Customer service

Active Directory

Microsoft 365

ServiceNow

Tools

Microsoft 365 Admin Center

Intune / Endpoint Manager

Job description

Resolve Tech Solutions, LLC in Wisconsin is looking for an L1 Help Desk Technician to provide first line technical support. In this role, you will assist end users with issues pertaining to Microsoft 365, account access, and service requests. Ideal candidates will have experience in a fast-paced environment, troubleshooting account issues, and providing support for Microsoft applications.

The position calls for strong communication and customer service skills, and eagerness to grow in IT support and cloud administration. If you're passionate about resolving technical issues and enjoy helping others, we want to hear from you!