Help Desk Specialist III — 1st/2nd Line IT Support

Kforce Inc; Tucson (AZ); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

Job summary

Kforce is seeking a Help Desk Support/Help Desk Specialist III to join its team in Tucson, AZ. The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees via phone, chat and Slack.

Responsibilities include troubleshooting software, hardware and connectivity issues remotely, logging incidents in ServiceNow, assisting users with access to systems and servers, and deploying software using device management tools like VMware and Ivanti.

Qualifications

• Experience in Service Desk or Desktop Support.

Responsibilities

• Troubleshoot software, hardware and connectivity issues remotely.

Skills

Service Desk

Desktop Support

Root Cause Analysis

Customer Service

Strong Communication

Problem Solving

Self-starter

Team Player

Documentation

Time Management

Tools

ServiceNow

VMware

Ivanti

Office 365

Active Directory

VPN

Job description

Kforce is seeking a Help Desk Support/Help Desk Specialist III to join its team in Tucson, AZ. The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees via phone, chat and Slack.

Responsibilities include troubleshooting software, hardware and connectivity issues remotely, logging incidents in ServiceNow, assisting users with access to systems and servers, and deploying software using device management tools like VMware and Ivanti.