Cleared Help Desk Specialist II — Balanced IT Support

Trace Systems Inc.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Trace Systems Inc. is seeking a Help Desk Specialist II to support the Naval Research Lab in Washington, DC.

The role focuses on the installation, operation, and maintenance of critical data and applications, while strengthening cybersecurity defenses. The position runs on a standard IT service desk schedule from 0600 to 1800 EST, Monday through Friday, and requires an in-scope US Government Secret clearance, US citizenship, and 8570 IAT II certification, plus at least five years of relevant

Qualifications

• Clear communication and strong interpersonal skills.
• Analytical thinking with good problem-solving abilities.
• Reliable team collaboration and customer service mindset.

Responsibilities

• Install, operate and maintain data and applications hosted by NRL.
• Help ensure cybersecurity defenses and compliance for systems.
• Provide IT Service Desk support during 0600–1800 EST, Mon–Fri.
• Communicate technical information to users and document issues.

Job description

Trace Systems Inc. is seeking a Help Desk Specialist II to support the Naval Research Lab in Washington, DC.

The role focuses on the installation, operation, and maintenance of critical data and applications, while strengthening cybersecurity defenses. The position runs on a standard IT service desk schedule from 0600 to 1800 EST, Monday through Friday, and requires an in-scope US Government Secret clearance, US citizenship, and 8570 IAT II certification, plus at least five years of relevant