Help Desk Specialist I - Remote Support & Clearance Eligible

Insight Global; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a Help Desk Support Specialist I to join our on-site team. The role focuses on handling tickets, providing remote support, and assisting end users with account administration and hardware/software issues.

Flexibility with shift schedules and the potential for obtaining a security clearance are required. Qualified candidates should have 2 years of desktop/network support experience, strong problem-solving skills, and relevant certifications or the ability to obtain them

Qualifications

• 2 years of experience with Desktop and Network support.
• Ability to problem solve and provide first-line technical support.
• Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days.
• High School Diploma.
• Secret / interim Secret Clearance or ability to obtain a clearance.

Skills

Desktop support

Network support

First-line support

Security+ Certification

ITIL V3 Foundations

Education

High School Diploma

Job description

Insight Global is seeking a Help Desk Support Specialist I to join our on-site team. The role focuses on handling tickets, providing remote support, and assisting end users with account administration and hardware/software issues.

Flexibility with shift schedules and the potential for obtaining a security clearance are required. Qualified candidates should have 2 years of desktop/network support experience, strong problem-solving skills, and relevant certifications or the ability to obtain them