Help Desk Specialist — End-User Support & MSP Liaison

CFS; Beaver Dam (WI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO 3+ weeks

401(k) match

Medical plans

Job summary

CFS is seeking a Help Desk Representative to join our IT support team. This permanent role focuses on delivering patient, friendly, hands-on assistance to 200+ end users across the corporate office and remote sites, serving as the internal face of IT.

Responsibilities include provisioning onboarding/offboarding, configuring devices, deploying workstations, and managing the Microsoft 365 licensing. You will collaborate with our MSP, optimize security posture, and help improve responsiveness and

Qualifications

• Experience providing level 1 and 2 IT support.
• Provision devices and manage onboarding/offboarding.
• Foundational understanding of servers, VOIP, security, and networking.

Responsibilities

• Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
• Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
• Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
• Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
• Administer Microsoft 365 licensing, identity, and end-user account management
• Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
• Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost

Job description

CFS is seeking a Help Desk Representative to join our IT support team. This permanent role focuses on delivering patient, friendly, hands-on assistance to 200+ end users across the corporate office and remote sites, serving as the internal face of IT.

Responsibilities include provisioning onboarding/offboarding, configuring devices, deploying workstations, and managing the Microsoft 365 licensing. You will collaborate with our MSP, optimize security posture, and help improve responsiveness and