Help Desk Representative

Creative Financial Staffing, LLC; Beaver Dam (WI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO 3+ weeks

401(k) match

Medical plans

Job summary

Creative Financial Staffing, LLC is assisting a client in Beaver Dam, WI, seeking a Help Desk Representative to join the IT team on a permanent basis. The role supports 200+ end users across the office and remote locations, handling provisioning and ongoing desk-side support.

The candidate will manage Microsoft 365 accounts, deploy workstations, and liaise with the MSP for incident resolution. Strong foundational networking and security awareness are preferred.

Qualifications

• Experience in level 1–2 IT support tasks.
• Provision devices and manage end-user access.
• Familiarity with MS 365 licensing and security controls.

Responsibilities

• Serve as the internal face of IT for 200+ end users.
• Own new hire and termination provisioning, including Microsoft 365 setup.
• Order, configure, and deploy workstations and peripherals.
• Manage MSP relationship for infrastructure and escalated support.
• Administer Microsoft 365 licensing and identity management.
• Suggest security improvements and cost optimization.
• Evaluate moving MSP tasks in-house to improve responsiveness.

Skills

Help desk support

Microsoft 365

Device provisioning

End-user support

Tools

Microsoft 365 Admin

Job description

Help Desk Representative | Permanent | No Sponsorship Available

We are supporting a great client as they look to add a new Help Desk team member to their growing team.

BENEFITS & COMPENSATION

• Compensation: $50,000-$60,000 per year
• PTO: 3+ weeks – year 1
• Retirement: 401(k) w/ a match – 100% vested immediately.
• Medical: Several plans available – eligible to enter plan on the first of the month after 30 days.

RESPONSIBILITIES FOR THE HELP DESK REPRESENTATIVE

• Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
• Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
• Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
• Manage the relationship with the organization’s managed service provider (MSP) for infrastructure, firewall, server, and escalated support
• Administer Microsoft 365 licensing, identity, and end-user account management
• Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
• Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost

PREFERRED EXPERIENCE FOR THE HELP DESK REPRESENTATIVE

• Support the organization by responding to level 1 and level 2 tasks
• Provision devices, decommission hardware, deploy machines, maintain devices and keep them current
• Foundational understanding of servers, VOIP services, security, networking, etc.

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