Help Desk Specialist

Trace Systems Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Trace Systems Inc. is seeking a Help Desk Specialist to support the Naval Research Lab in Washington, DC. This role encompasses managing installation and maintenance of critical IT systems while prioritizing cybersecurity. Ideal candidates will have a Secret clearance and relevant experience in IT support, contributing to innovative defense technology solutions.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Must possess an active Secret clearance and US Citizenship.
• Experience in hardware/software support and documentation.
• At least two years in network support or information assurance.

Responsibilities

• Ensure seamless installation and maintenance of IT systems at Naval Research Lab.
• Support cybersecurity and assist users with technical queries.
• Contribute to innovative IT service desk operations.

Skills

Interpersonal skills

Communication skills

Analytical skills

Education

High School Diploma

Job description

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Direct message the job poster from Trace Systems Inc.

Senior Technical Recruiter & ATS Lead Administrator at Trace Systems

Job Title: Help Desk Specialist

Job Location: Naval Research Lab, Washington, DC

Job Responsibilities;

Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses.

This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 – 1800 EST Monday through Friday, you'll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally.

Don't miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights while making a real impact in the world of technology and defense. Apply now and let's shape the future together!

This is a pipeline position.

Minimum Qualifications:

• Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and US Government requirements,US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of two (2) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.
• Must possess good interpersonal, communication, and analytical skills.

Education:

• High School Diploma

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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