Tier III Help Desk Specialist w/ Navy Trusted Agent

Jobs via Dice; Arlington (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading consulting group specializing in IT solutions seeks a Tier III Help Desk Specialist with Navy Trusted Agent experience. This role, based onsite in Arlington, VA, demands exemplary customer service skills alongside comprehensive IT support experience. Candidates must possess a Security+ certification and a Secret clearance, contributing to a fast-paced environment solving complex technical problems.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Training and Education Reimbursement

Referral Bonuses

Qualifications

• U.S. Citizen with active Secret clearance.
• 7 years experience in Information Technology.
• Expert knowledge of PC and wireless technologies.

Responsibilities

• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Point of contact for escalated Tier II troubleshooting.
• Support Video Teleconference and Wireless technician.

Skills

PC Operating Systems

Networking Standards

Customer Service

Leadership

Education

Security+ Certification

7 years IT Experience

Job description

Tier III Help Desk Specialist w/ Navy Trusted Agent

Tier III Help Desk Specialist w/ Navy Trusted Agent

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mindbank Consulting Group, is seeking the following. Apply via Dice today!

• Please read the job description carefully before applying.
• Mindbank does not work with third parties.
  
  

Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3) with Mavy Trusted Agent (TA) experience. This position is 100% onsite in Arlington, VA. Candidates must have at least a Secret clearance as well as an unexpired Security+ certificate. This position pays up to $95,000 and is based on each candidate s skills and professional experience. You will be working in a fast-paced, VIP environment; this position requires patience and a commitment to exemplary customer service.

Responsibilities:

• Perform in-depth analysis, diagnosis and resolution of desktop and workstations.
• Serve as the point of contact for escalated Tier II troubleshooting of PC h/w and s/w, printer problems and network applications.
• Troubleshoot mobile devices.
• Support and backfill Video Teleconference (VTC) and Wireless technician with experience working in both areas.
• Navy Trusted Agent for issuing SIPR Tokens.
  
  

Minimum Qualifications: Please ensure your resume shows where and how you have used the following skills and performed this experience. Do not worry about the length of your resume.

• U.S. Citizen with at least an active Secret clearance.
• Must have an unexpired Security+ Certification.
• Must have 7 years of experience in Information Technology, with 4 years specialized experience in PC and wireless technologies including expert knowledge of PC operating systems, networking and mail standards, and experience working with a team in a help desk environment.
• Experience as a Navy Trusted Agent for issuing SIPR Tokens.
• Video Teleconference (VTC) and mobile device experience.
• Leadership experience to assist with the helpdesk on tasks, projects and client s initiatives.
• Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.
  
  

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses
  
  

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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