Help Desk Specialist MUST HAVE TSSCI Clearance and Security

A&M Technologies LLC; Springfield (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Help Desk Specialist with active TS/SCI clearance to provide technical support for IT services. The role involves monitoring operational activities, managing ticket workflows, and coordinating with mission partners on outages and recovery plans. This position requires strong communication skills and the ability to operate in a high-security environment.

Qualifications

• Active TS/SCI clearance and CI Poly required.
• Experience in monitoring networks and ticket workflows.
• Ability to communicate outages and plans.

Responsibilities

• Provide technical assistance and support for Enterprise Watch and Network services.
• Monitor and support ticket workflows.
• Coordinate with IT service providers and manage ticket lifecycle.

Skills

Technical Assistance

Ticket Workflow Management

Coordination with Mission Partners

Monitoring Operational Activities

Education

TS/SCI Clearance

Job description

Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+

A

A&M Technologies LLC

Help Desk Specialist MUST HAVE TS/SCI Clearance and Security+

Responsibilities include, but are not limited to:

• Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services Maintains documentation and SOPs
• Monitor and support ticket workflows
• Review, assign, reconcile and support the management of tickets throughout their lifecycle
• Helps coordinate with IT service providers and communicates outages and plans for recovery
• Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
• Communicates the status and any incidents or concerns to ESC staff and other stakeholders
• Helps coordinate with impacted mission partners and communicates outages and plans for recovery

Position Requirements:

• Active TS/SCI clearance and CI Poly are required
• 8hrs
• Experience monitoring operational activities of all networks
• Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client
• Experience Monitoring and supporting ticket workflows