Help Desk Specialist

Interco; St. Louis (MO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Annual salary $40,000-$50,000

Accelerated paid vacation time

Holiday vacation from Christmas Eve to

401(k) with company match

Company-paid $25K life insurance

Bonus potential

Job summary

Interco, a global metals trading and recycling company based in St. Louis, seeks a Help Desk Specialist to provide technical support to end-users, maintain hardware and software, and ensure seamless connectivity across the organization.

Responsibilities include provisioning workstations, troubleshooting connectivity, diagnosing hardware issues, and managing AD and Microsoft 365 environments. On-site role with opportunities for growth and a comprehensive benefits package.

Qualifications

• Bachelor's degree in computer science or computer information systems or a related major.
• At least two years of experience as a desktop support technician or similar role.
• Experience in a domain environment.

Responsibilities

• Provision workstations.
• Troubleshoot connectivity and file share issues.
• Diagnose hardware issues.
• Work with Active Directory and Microsoft O365.
• Workstation and wire management.

Skills

Customer service

Organizational skills

Technical troubleshooting

Education

Bachelor's degree in computer science or computer information systems

Tools

Active Directory

Microsoft 365 (O365)

Job description

Interco is a global metals trading and recycling company headquartered in St. Louis with facilities in Missouri and Illinois. The company buys, sells, and processes nonferrous metals and electronics scrap worldwide utilizing established partnerships with end consumers in the United States, Europe, Latin America,and Asia.

Job Description

Interco has an opening for a skilled Help Desk Specialist in the IT department. The ideal candidate is a highly organized individual that has excellent customer service skills as well as strong technical skills. This Help Desk Specialist is responsible for providing technical support to end-users, maintaining hardware and software systems, and ensuring seamless connectivity across the organization.

Responsibilities Include:

• Provision workstations
• Troubleshoot connectivity and file share issues
• Diagnose hardware issues
• Work with Active Directory and Microsoft O365
• Workstation and wire management

Qualifications

• Bachelor's degree in computer science or computer information systemsor a related major
• At least two years of experienceas a desktop support technician or similar role
• Experience in a domain environment

Additional Information

Compensation:

• $40,000-$50,000Annually
• Accelerated paid Vacation time
• Paid vacation Christmas Eve through – New Year’s Day for all employees
• 401(k) with generous company match after one year
• Company paid $25K life insurance policy
• Salary plus annual performance review and bonus

As a matter of company policy, Interco donot sponsor employment visas or hire from out of the USA, nor does Intercosponsorcandidates who do not currently reside within the USAwithout an existing H-1B visa.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time.

Candidate information will be kept confidential according to EEO guidelines.

Interco has been recycling computers, batteries, metals, and electronics with a focused track record of innovation and integrity since 1996. The company specializes in the placement of smelter-ready materials catering to commercial, industrial, dealer, and government organizations nationwide.

The Interco recyclingfacilities are separated into three departments: nonferrous metals, computers and electronics, and battery processing. The nonferrous facility is located on the 40-acre main campus in Madison (IL) while the computers and electronics are processed in Edwardsville where the Administrative and some logistics offices are located. The commercial department is located on The Hill in St. Louis.

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