Help Desk Specialist

Zachary Piper, LLC; Denver (CO); Hybrid; USD 41,000 - 61,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions in Denver, CO is seeking a Help Desk Specialist to provide Tier 1 and Tier 2 support for deployed communication systems in a 24/7 operations environment. This role requires troubleshooting of hardware, software, networking, and secure communications, with an active Secret Clearance.

On-site shifts with a competitive hourly pay span accompany a full benefits package. The position emphasizes operational readiness for national defense missions and gives you opportunities to

Qualifications

• 2-8 years of enterprise help desk or equivalent experience.
• Experience with Windows-based systems, networking, and secure communications.
• Strong troubleshooting, analytical, documentation, customer service, and communication skills.
• Familiarity with TCP/IP, DNS, VPNs, routing and switching.
• Bachelor's degree in IT, CS, cybersecurity, engineering or related field preferred.
• Active Secret Clearance required

Responsibilities

• Provide Tier 1 and Tier 2 support for mission-critical communication systems in 24/7 ops.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Monitor and track incidents using ticketing tools to ensure timely resolution.
• Support mission operations by maintaining system availability and testing environments.
• Escalate complex issues to senior engineers and SMEs and document solutions

Skills

Troubleshooting

Analytical thinking

Documentation

Customer service

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and secure operational support environments. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems supporting 24/7 operations. This is an opportunity to directly support national defense missions by ensuring operational readiness and reliable communications capabilities for critical users.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operations environment.
• Troubleshoot and resolve hardware, software, application, network, and connectivity issues.
• Monitor, prioritize, and track support incidents through ticketing and monitoring tools to ensure timely resolution.
• Support mission operations by maintaining system availability, assisting with mission initialization activities, and supporting operational testing environments.
• Escalate complex technical issues to senior engineers and SMEs while documenting solutions, trends, and operational reports.

Required Qualifications for the Help Desk Specialist include:

• 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments.
• Experience supporting Windows-based systems, applications, networking infrastructure, and secure communications environments.
• Strong troubleshooting, analytical, documentation, customer service, and communication skills; familiarity with TCP/IP, DNS, VPNs, routing, and switching.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
• Active Secret Clearance

Shifts:

• Shift 1: 6:00 AM to 2:00 PM
• Shift 2: 2:00 PM to 10:00 PM
• Shift 3: 10:00 PM to 6:00 AM

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr depending on experience and shift

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

#LI-JM1 #LI-Onsite

Keywords:

Help Desk Specialist, IT Support Specialist, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Help Desk Technician, Desktop Support, Network Operations Center, NOC Technician, Systems Administrator, Information Technology, Cybersecurity Support, Windows Support, Network Troubleshooting, TCP/IP, DNS, VPN, Routing and Switching, Secure Communications, Communications Systems Support