Help Desk Specialist

Kirby Risk; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance & Employee Assistance P

401(k) match & Profit Sharing

Job summary

Kirby Risk is seeking an On-Site IT Hardware/Software Support specialist in Indianapolis, IN. You’ll be the front line for technical support, helping teammates stay productive and connected while maintaining devices, network equipment, and software tools.

You will troubleshoot Microsoft Office and Epicor Eclipse, document requests, and collaborate with IT colleagues and vendors to implement effective solutions. A customer-first mindset and strong communication are essential.

Qualifications

• 2-year degree in related field or equivalent work experience preferred.
• 1–2+ years of IT support or help desk experience preferred.
• Strong knowledge of Microsoft Office products.
• Certification in CompTIA A+.
• Solid troubleshooting across hardware and software.
• Strong written and verbal communication; able to support users at all levels.

Responsibilities

• Provide first-line technical support via phone, email, remote tools, and ticketing systems.
• Support and maintain devices and infrastructure to ensure reliable daily operations.
• Troubleshoot Microsoft Office and Epicor Eclipse systems for users.
• Track, document, and manage support requests in the ticketing system.
• Collaborate with IT, business units, and vendors to resolve issues and improve systems.
• Maintain knowledge base documentation and deliver responsive support.
• Adapt to changing priorities while following policies and best practices.

Skills

IT support

Customer service

Communication

Problem solving

Time management

Education

Associate degree in IT or related field

2-year degree or equivalent work experience

Tools

Microsoft Office

Epicor Eclipse

Excel

SharePoint

Eclipse Report Writer

Job description

On-Site IT Hardware/Software Support – Indianapolis, IN

Are you the person everyone turns to when something “just isn’t working”? Do you enjoy solving problems, helping people, and keeping systems running smoothly?

Confident with Hardware and Software?

If you thrive in a fast-paced environment where no two days look the same—and you take pride in delivering great customer service with real technical solutions—this could be a great fit.

At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you’ll be on the front line of support—helping teammates across the organization stay up and running while continuously improving how we use technology.

What You’ll Do as an IT Help Desk Specialist

In this role, you’ll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes.

You’ll:

• Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
• Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations
• Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
• Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
• Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
• Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
• Maintain knowledge base documentation and build strong relationships across the organization through professional, responsive support
• Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

What Makes You a Great Fit

• 2-year degree in a related field or equivalent work experience preferred
• 1–2+ years of IT support or help desk experience preferred
• Strong knowledge of Microsoft Office products
• Certification in CompTIA A+
• Solid troubleshooting and problem-solving skills across hardware and software
• Strong written and verbal communication skills with the ability to support users at all levels
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong organizational skills and attention to detail
• A customer-first mindset with a focus on delivering high-quality support
• Ability to work independently while also contributing as part of a team
• Willingness to continuously learn and adapt to new technologies

What to Expect in This Role

• A fast-paced environment where you’ll be the go-to for solving technical issues and keeping the business running
• A mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and tools
• Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused support
• Ownership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communication
• Opportunities to identify and drive improvements in systems, processes, and overall user experience
• A team-focused environment that values accountability, reliability, and a positive, solutions-driven mindset

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another—and our customers—with respect, integrity, and urgency.

At Kirby Risk, you’re not just taking a job—you’re building a career while helping customers transform their operations.

Benefits That Work for You

Kirby Risk provides a comprehensive benefits package, including:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• 401(k) plan with company match & Profit Sharing