Help Desk Specialist

Insight Global; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the logistics field is looking for a Desktop Technician I in Houston, TX. This role is essential for the configuration and deployment of computer devices, supporting the IT onboarding process. Ideal candidates should possess 1-2 years of desktop support experience with strong hardware and software skills.

Benefits

Medical insurance

Vision insurance

401(k) retirement with employer matching

Paid time off

Qualifications

• 1-2 years of experience in desktop support preferred.
• Strong hardware and software troubleshooting skills required.

Responsibilities

• Prepare and configure computer devices for deployment.
• Update and maintain records within the Service Management platform.
• Collaborate with the IT onboarding team.

Skills

Hardware & software application

Maintenance and support

Prioritization skills

Effective communication

Collaboration abilities

Microsoft Office Suite

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

LOGISTICS

• On-site in Houston, TX 77056
• Contract duration: 6-month contract with potential extension/conversion

REQUIRED SKILLS AND EXPERIENCE

- 1 – 2 years of experience in desktop support is preferred

- Hardware & software application experience

- Maintenance and support experience

- Strong prioritization skills

- Effective communication and collaboration abilities

- Microsoft Office Suite

JOB DESCRIPTION

The Desktop Technician I plays a crucial role within the IT Depot Team, focusing on the preparation and deployment of computer devices for end users. This position is vital for ensuring the accurate and timely configuration, coordination, and shipment of IT equipment, thereby supporting the overall IT onboarding process.

Key Responsibilities:

• Prepare and configure computer devices for deployment following standard imaging and setup procedures.
• Update and maintain records within the Service Management platform.
• Collaborate with the IT onboarding team to manage logistics and ensure timely delivery of devices to end users.
• Utilize Microsoft Intune and Active Directory for device and user profile management.
• Provide basic troubleshooting and support for hardware and software issues as required.

Compensation: $18/hr to $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Oil and Gas

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Help Desk Specialist jobs in Houston, TX.

Houston, TX $108,000.00-$156,000.00 1 month ago

Information Technology Help Desk Support

Houston, TX $5,000.00-$10,000.00 1 week ago

Houston, TX $45,000.00-$65,000.00 1 month ago

Houston, TX $84,000.00-$108,000.00 1 month ago

Houston, TX $50,000.00-$65,000.00 1 month ago

Houston, TX $36,000.00-$42,000.00 4 weeks ago

Helpdesk Level 1 - Training & Job Placement

Loan Operations Helpdesk - Teller/Universal Banker

IT Helpdesk - Japanese Bilingual - STEM OPT Welcome!

Houston, TX $60,000.00-$69,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.