Help Desk Specialist

Willbanks Inc.; Houston (TX); On-site; USD 45,000 - 156,000; Full time

Job summary

Willbanks Inc. is seeking an IT Help Desk Specialist to provide technical support in Houston, Texas. The role involves troubleshooting, user account management, and maintaining IT assets. Ideal candidates should have experience with Active Directory, Azure, and Office 365. Competitive compensation and comprehensive benefits, including health coverage and a 401k plan, are offered for this full-time position.

Benefits

Competitive Compensation

Holistic Health Coverage

401k Plan with Employer Match

10 Paid Holidays

Casual Dress Code

Qualifications

• Experience in Active Directory and Azure Entra is essential.
• Strong organizational and technical troubleshooting skills are required.

Responsibilities

• Provide technical support via phone, remote, and on-site.
• Troubleshoot desktop/laptop operating systems and software.
• Manage and troubleshoot conference room equipment.

Skills

Active Directory user configuration

Technical support

Organizational skills

Tools

Azure Entra

Office 365

DialPad

Acumatica

Job description

Direct message the job poster from Willbanks Inc.

People-First HR Leader | Championing Employee Experience, Engagement & High-Performance Cultures

ABOUT WILLBANKS

Willbanks is a family owned and operated boiler equipment and service company in Texas. We’ve been in the boiler industry for over 45 years, so we have seen it all. With industry experts on hand 24/7 and a vast inventory of equipment and parts, we’re always ready for any job. Here at Willbanks we never take shortcuts. We pride ourselves on the quality of our equipment, expert service and always prioritize our relationships with our customers.

ABOUT ROLE:

The IT Help Desk Specialist will support computer systems and users, including satellite offices, field communications locations and field operations. The Specialist will respond to issues with problem recognition, research and resolution steps. The Help Desk Specialist is the first line of computer support while working with other IT staff on more complex problems.

Key responsibilities:

• Responsible for providing technical support through phone, remote, and on-site during normal business hours.
• Identify and escalate critical issues.
• Install, configure, and troubleshoot desktop/laptop operating systems, software, applications, and hardware.
• Install and configure hardware components (monitors, keyboard/mouse, printers)
• Manage and maintain inventory for all IT assets.
• Maintain hardware lifecycle management.
• Coordinate with other departments to understand and meet their needs.
• Manage, support and troubleshoot Conference/Meeting rooms equipment.
• Manage and support phone system (DialPad).
• Create and configure user accounts in Active Directory and other applications (Acumatica).

Experience and Qualifications:

• Active Directory user configuration and management.
• Azure Entra, Exchange, and Office365 Admin experience.
• Understanding of Anti-Virus and Anti-Malware Solutions, backup solutions, VPN configurations.
• Print server and printer configuration.
• Must have a clean driving record and reliable transportation.
• Strong organizational skills.
• Ability to work within a team environment as well as independently, multi-task and adapt to frequent changes.

Other Desirable Qualifications:

• Azure Entra, Exchange Admin, and Office 365 Admin experience.
• UniFi, Acumatica, and DialPad experience a HUGE PLUS.

COMPENSATION & BENEFITS:

• Competitive Compensation
• Holistic Health Coverage (medical, dental, vision, life insurance, disability), including 24/7 medical concierge services
• 401k Plan with Employer Match
• 10 Paid Holidays
• Memberships to professional organizations are paid for by the Company
• Casual Dress Code.

Willbanksis an Equal Opportunity Employer.

Willbanks requires pre-employment background checks and drug screening.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Facilities Services

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