Help Desk & Resident IT Support — On-Call Tech

Homestead Village Enhanced Senior Living; Lancaster (Lancaster County); On-site; USD 25,000 - 36,000; Full time

Job summary

Homestead Village Enhanced Senior Living is seeking a Help Desk/Resident IT Support technician for on-site coverage in Lancaster, PA. The role supports residents and staff with IT issues, manages devices, and coordinates with the VP of HR for priorities.

Responsibilities include troubleshooting devices, maintaining the help desk system, and educating residents and staff on IT solutions. On-call every other weekend; requires strong customer service and communication skills.

Qualifications

• At least 1 year of IT/network troubleshooting and PC support experience.
• Knowledge of iOS and Android operating systems.
• Familiarity with system security and privacy best practices.
• Experience with Microsoft Intune is preferred.
• Strong time management and ability to handle multiple deadlines.
• Excellent written and verbal communication and customer service skills.
• Valid PA driver’s license required.

Responsibilities

• Manage and respond to end user IT requests.
• Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets promptly.
• Troubleshoot staff technology issues including phones, tablets, computers, TV, and WIFI.
• Assist with upgrades, repairs, and replacements of computer hardware.
• Maintain the phone system and troubleshoot application issues.
• Assist with management and maintenance of the emergency call system.
• Assist with management and maintenance of the access control systems.
• Assist with hardware and software installations.
• Assist with department specific software programs.
• Manage and respond to all resident IT requests.
• Execute device setup for residents moving into Apartments.
• Respond to communications from emails, voicemail, etc.
• Implement and optimize use of SharePoint sites.
• Responsible for Resident IT Education and Employee IT Education.
• Perform other administrative duties as necessary.

Skills

IT support

PC troubleshooting

Phone system management

iOS and Android

System security

Microsoft Intune

Time management

Organization

Customer service

Communication

PA driver's license

Tools

Microsoft Intune

Job description

Homestead Village Enhanced Senior Living is seeking a Help Desk/Resident IT Support technician for on-site coverage in Lancaster, PA. The role supports residents and staff with IT issues, manages devices, and coordinates with the VP of HR for priorities.

Responsibilities include troubleshooting devices, maintaining the help desk system, and educating residents and staff on IT solutions. On-call every other weekend; requires strong customer service and communication skills.