Full-Time Help Desk/Resident IT Support

Homestead Village, Inc.; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

Homestead Village, Inc. is seeking an IT Services Specialist to support end users, manage the Help Desk system, and assist with network and device issues within our community. The role requires on-site work, quick problem solving, and strong communication.

You will coordinate with leadership, install and maintain devices, supervise SharePoint sites, and help educate residents and staff on IT tools and security practices.

Qualifications

• 1+ year experience with computer networks, PC troubleshooting, and phone system management.
• Knowledge of computer, iOS, and android operating systems.
• Knowledge of system security management and electronic privacy.
• Experience managing Microsoft Intune, preferred.
• Effective time management skills with the ability to manage multiple deadlines simultaneously.
• Ability to organize and prioritize assignments.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and troubleshooting experience.
• Valid PA Driver's License, required.

Responsibilities

• Manage and respond to end user IT requests.
• Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner.
• Troubleshoot/diagnose staff technology issues including phones, tablets, computers, TV, and WIFI issues.
• Responsible for assisting with all upgrades, repairs, and replacements of computer hardware.
• Responsible for maintaining the phone system and troubleshooting application issues.
• Assist with management and maintenance of the emergency call system.
• Assist with management and maintenance of the access control systems.
• Assist with hardware and software installations.
• Assist with department specific software programs.
• Manage and respond to all resident IT requests.
• Executing device set up for residents living/moving into Apartments.
• Responding timely to communications from all sources (i.e., emails, voicemail, written/verbal requests).
• Implement and optimize use of SharePoint sites.
• Responsible for Resident IT Education
• Responsible for employee IT Education
• Perform other administrative duties as necessary or directed.

Skills

End user IT support

Network troubleshooting

Phone system management

iOS/Android knowledge

Time management

Communication skills

Problem solving

Tools

Microsoft Intune

SharePoint

Job description

Shift: 8:30am-5:00pm, Every Other Weekend On-Call responsibility

Reports to: Vice President of Human Resources

Qualifications:

1+ year experience with computer networks, PC troubleshooting, and phone system management.

Knowledge of computer, iOS, and android operating systems.

Knowledge of system security management and electronic privacy.

Experience managing Microsoft Intune, preferred.

Effective time management skills with the ability to manage multiple deadlines simultaneously.

Ability to organize and prioritize assignments.

Excellent written and verbal communication skills.

Demonstrated problem-solving and troubleshooting experience.

• Valid PA Driver's License, required

Able to perform the essential job responsibilities with or without reasonable accommodation.

Responsibilities(the following is an overview of the responsibilities of the position and should not be considered to be all inclusive):

Manage and respond to end user IT requests.

Maintain the Help Desk Ticketing system, responding, prioritizing, and closing tickets in a timely manner.

Troubleshoot/diagnose staff technology issues including phones, tablets, computers, TV, and WIFI issues.

Responsible for assisting with all upgrades, repairs, and replacements of computer hardware.

Responsible for maintaining the phone system and troubleshooting application issues.

Assist with management and maintenance of the emergency call system.

Assist with management and maintenance of the access control systems.

Assist with hardware and software installations.

Assist with department specific software programs.

Manage and respond to all resident IT requests.

Executing device set up for residents living/moving into Apartments.

Responding timely to communications from all sources (i.e., emails, voicemail, written/verbal requests).

Implement and optimize use of SharePoint sites.

Responsible for Resident IT Education

Responsible for employee IT Education.

Perform other administrative duties as necessary or directed.

Qualifications

Skills

Behaviors

Required

Thought Provoking

Capable of making others think deeply on a subject

Loyal

Shows firm and constant support to a cause

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Self-Starter

Inspired to perform without outside help

Education

Experience

Preferred

1-2 years:

experience with managing Microsoft Intune

1-2 years:

experience with computer networks, PC troubleshooting, & phone system management

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
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