Help Desk Pro: Tier 1 Support & User Troubleshooter

Medasource; Granger (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Medasource is seeking Helpdesk Technicians in Indiana to join our client’s team. You will provide Tier 1 support, troubleshoot issues, and assist users from diverse backgrounds. Healthcare experience is a plus but not required.

The ideal candidate will deliver strong customer service, manage multiple tasks, and adapt quickly in a fast-paced environment. Excellent communication and problem-solving skills are essential.

Qualifications

• Previous helpdesk experience, preferably Tier 1 support.
• Excellent customer service and communication skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to multitask and work independently.
• Healthcare industry experience is a major plus.

Responsibilities

• Provide Tier 1 helpdesk support to end users.
• Troubleshoot and resolve technical issues efficiently.
• Assist users with varying levels of technical knowledge and backgrounds.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.
• Deliver exceptional customer service to ensure user satisfaction.

Skills

Customer service

Troubleshooting

Multitasking

Independent worker

Healthcare industry experience

Job description

Medasource is seeking Helpdesk Technicians in Indiana to join our client’s team. You will provide Tier 1 support, troubleshoot issues, and assist users from diverse backgrounds. Healthcare experience is a plus but not required.

The ideal candidate will deliver strong customer service, manage multiple tasks, and adapt quickly in a fast-paced environment. Excellent communication and problem-solving skills are essential.