Help Desk & Network Manager

Kavaliro; Lodi (CA); On-site; USD 125,000 - 135,000; Full time

Job summary

Kavaliro is seeking a Help Desk & Network Manager for a direct hire. The role directs NOC and IT Help Desk teams to deliver timely, high-quality support across bank branches and departments.

You will oversee network and workstation infrastructure, ensure security measures, and coordinate with vendors. The position requires leadership, strong technical knowledge of Windows servers, networking, and VoIP systems, with an emphasis on compliance and project management.

Qualifications

• Bachelor's degree or related field is preferred.
• Strong knowledge of Windows Servers.
• Experience supervising NOC/HD staff is a plus.

Responsibilities

• Provide supervision and coaching to NOC and HD staff and ensure delivery of excellent service.
• Architect, configure, and oversee daily performance of network and workstation infrastructure.
• Monitor security systems including firewalls, access controls, and endpoint protection.
• Ensure availability and performance of VoIP and call management systems.
• Coordinate with CIO and vendors; manage contracts and service levels.
• Lead network/workstation projects using formal project management methods.
• Assist with audits, regulatory exams, budgets, and capital expenditures.

Skills

Team leadership

Problem solving

Customer service mindset

Analytical thinking

Attention to detail

Vendor coordination

Education

Bachelor’s Degree in Computer Science, Information Systems, or related field

Cisco CCIE certification (preferred)

Tools

MCSE: Cloud Platform & Infrastructure

Cisco technologies

Job description

JOB SUMMARY:

Our client is seeking a Help Desk & Network Manager for an exciting direct hire scenario. The Help Desk & Network Manager will be responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality, accurate, and efficient service client branches, departments, and customers. Salary: $125,000 - $135,000 per year - Commensurate with experience and qualifications

PRIMARY DUTIES:

• Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of excellent service to all business areas
• Architect, configure, and oversee the daily performance and availability of the Bank’s network and workstation infrastructure
• Provide analysis and appropriate recommendations to meet future needs
• Recommend, coordinate implementation of, and ensure the daily management and monitoring of security systems including: firewalls, access controls lists, systems permissions, Domain security policies, endpoint protection, security information event management systems, and secure communication channels
• Ensure availability and performance of the Bank’s VoIP system including: call center software, conferencing software, voicemail, and call management systems
• Manage the vendor(s) that provide the Bank’s data/communication lines and act as the primary point of contact for network and workstation infrastructure-related vendors and service providers
• Coordinate with the CIO during vendor contract negotiations, prepare equipment and services purchase requests, and provide ongoing monitoring to ensure vendor service levels are met
• Lead the delivery of network and workstation-related initiatives and projects by coordinating resources, reviewing objectives and priorities, and ensuring formal project management methods are employed
• Assist the CIO with audits, regulatory exams, annual budgets, and capital expenditures
• Oversee the development and maintenance of all NOC and HD documentation
• Ensure ongoing compliance of team members to Bank policies and controls including SOX and GLBA
• Keep current on industry and technology related advancements and/or threats relevant to the Bank
• Work closely with the Information Security Officer on Information Services security related items
• Create/obtain, review, and approve periodic reports relating to systems access, vulnerability management, systems availability, performance monitoring, network traffic use and utilization, and other key areas

SKILLS AND EXPERIENCE:

• Bachelor’s Degree in Computer Science, Management Information Systems, Information Security or a related field from an accredited university preferred
• Strong knowledge and fundamentals of Windows Servers
• Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure preferred
• Sound understanding of networking fundamentals including Cisco technologies and networking systems
• Cisco Certified Internetwork Expert (CCIE) preferred
• Enthusiastic self-starter who effectively works under pressure and with minimal supervision
• Results-oriented, structured professional who sets and achieves goals and objectives within deadlines
• Strong team player who enjoys managing and helping other team members
• Effective problem-solver who carefully analyzes issues, determines root causes, and implements solutions
• Process-oriented leader with a passion for continuous improvement and operational excellence
• Key contributor with meticulous attention to detail along with the ability to understand the big picture

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.