Network Operations & Help Desk Leader

Kavaliro; Lodi (CA); On-site; USD 125,000 - 135,000; Full time

Job summary

Kavaliro is seeking a Help Desk & Network Manager for a direct hire. The role directs NOC and IT Help Desk teams to deliver timely, high-quality support across bank branches and departments.

You will oversee network and workstation infrastructure, ensure security measures, and coordinate with vendors. The position requires leadership, strong technical knowledge of Windows servers, networking, and VoIP systems, with an emphasis on compliance and project management.

Qualifications

• Bachelor's degree or related field is preferred.
• Strong knowledge of Windows Servers.
• Experience supervising NOC/HD staff is a plus.

Responsibilities

• Provide supervision and coaching to NOC and HD staff and ensure delivery of excellent service.
• Architect, configure, and oversee daily performance of network and workstation infrastructure.
• Monitor security systems including firewalls, access controls, and endpoint protection.
• Ensure availability and performance of VoIP and call management systems.
• Coordinate with CIO and vendors; manage contracts and service levels.
• Lead network/workstation projects using formal project management methods.
• Assist with audits, regulatory exams, budgets, and capital expenditures.

Skills

Team leadership

Problem solving

Customer service mindset

Analytical thinking

Attention to detail

Vendor coordination

Education

Bachelor’s Degree in Computer Science, Information Systems, or related field

Cisco CCIE certification (preferred)

Tools

MCSE: Cloud Platform & Infrastructure

Cisco technologies

Job description

Kavaliro is seeking a Help Desk & Network Manager for a direct hire. The role directs NOC and IT Help Desk teams to deliver timely, high-quality support across bank branches and departments.

You will oversee network and workstation infrastructure, ensure security measures, and coordinate with vendors. The position requires leadership, strong technical knowledge of Windows servers, networking, and VoIP systems, with an emphasis on compliance and project management.