Sr Desktop Engineer

Kavaliro; Pensacola (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Kavaliro seeks a customer-focused IT Support Specialist to troubleshoot and resolve hardware, software, and network issues while supporting end users. You will manage endpoints, Active Directory, and IT assets, ensuring secure and reliable operations in a fast-paced environment.

The ideal candidate has 3+ years of IT support experience or a relevant degree, strong Windows and Microsoft 365 expertise, and a commitment to outstanding service.

Qualifications

• 3+ years of hands-on IT support experience or an Associate's/Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Practical experience administering Active Directory user accounts and group policies.
• Working knowledge of TCP/IP networking concepts and general network troubleshooting.
• Excellent customer service, problem-solving, and organizational skills.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Responsibilities

• Provide first and second-level technical support for Windows and macOS users.
• Troubleshoot and resolve hardware, software, peripheral, and network-related issues.
• Deploy, configure, maintain, and support desktops, laptops, printers, and other end-user devices.
• Manage user accounts, permissions, and security groups within Active Directory.
• Coordinate employee onboarding and offboarding processes, including account creation, access provisioning, and equipment assignments.
• Monitor, prioritize, document, and resolve support requests through the IT ticketing system while maintaining high service levels.
• Ensure timely communication and follow-up with users throughout the support lifecycle.
• Perform endpoint maintenance, including patch management, software updates, security configuration, and backup verification.
• Assist with network troubleshooting and support connectivity issues involving TCP/IP-based environments.
• Maintain accurate documentation of procedures, systems, and support activities.
• Collaborate with internal teams and vendors to resolve technical issues and implement technology improvements.

Skills

Customer service

Problem solving

Communication

Organizational skills

Education

Associate's/Bachelor's degree in Information Technology or Computer Science

Tools

Active Directory

Microsoft 365

Windows OS

Job description

Position Summary

We are seeking a highly motivated and customer-focused IT Support Specialist to provide technical support and maintain the organization's technology environment. This role is responsible for troubleshooting hardware, software, and network issues, supporting end users, managing IT assets, and ensuring systems remain secure and operational. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Provide first and second-level technical support for Windows and macOS users.
• Troubleshoot and resolve hardware, software, peripheral, and network-related issues.
• Deploy, configure, maintain, and support desktops, laptops, printers, and other end-user devices.
• Manage user accounts, permissions, and security groups within Active Directory.
• Coordinate employee onboarding and offboarding processes, including account creation, access provisioning, and equipment assignments.
• Monitor, prioritize, document, and resolve support requests through the IT ticketing system while maintaining high service levels.
• Ensure timely communication and follow-up with users throughout the support lifecycle.
• Perform endpoint maintenance, including patch management, software updates, security configuration, and backup verification.
• Assist with network troubleshooting and support connectivity issues involving TCP/IP-based environments.
• Maintain accurate documentation of procedures, systems, and support activities.
• Collaborate with internal teams and vendors to resolve technical issues and implement technology improvements.

Qualifications

• 3+ years of hands-on IT support experience, or an Associate's/Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Practical experience administering Active Directory user accounts and group policies.
• Working knowledge of TCP/IP networking concepts and general network troubleshooting.
• Excellent customer service, problem-solving, and organizational skills.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred

• CompTIA A+ Certification.
• Experience supporting users in a manufacturing or industrial environment.
• Familiarity with endpoint security solutions, patch management tools, and backup technologies.
• Experience working with IT service management (ITSM) or help desk ticketing systems.

Kavaliro provides Equal Employment Opportunities to all employees and applicants.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Kavaliro is committed to the full inclusion of all qualified individuals.

In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.