Help Desk Manager — Lead IT Support & Service Excellence

Doc PersonalBeratung GmbH; Columbia (SC); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Life Insurance

Paid Tuition

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Descrizione del lavoro

University of South Carolina Beaufort seeks a dynamic Help Desk Manager to lead ITSS across three campuses. You will oversee Tier 1/2 support, Classroom & A/V, and Desktop Engineering, driving service excellence and responsive end-user support.

You'll monitor metrics, plan events, optimize workflows, and ensure continuity of IT services while mentoring staff and student employees in a collaborative environment that values innovation and customer service.

Competenze

• Strong judgment in organizing work and setting priorities.
• Customer-first mindset with adaptability to evolving needs.
• Proven ethical, professional, and interpersonal skills.
• Solutions-based approach to problem solving.
• Desire to learn and grow in information technology.

Mansioni

• Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering.
• Ensure Service Excellence: Monitor performance through user feedback and ticket resolution metrics.
• Support Campus Events: Provide technical support for events, from planning to execution.
• Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads.
• Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services.

Conoscenze

Strong judgment

Customer-first mindset

Ethical professional interpersonal

Solutions-based problem solving

Willingness to learn and grow in IT

Descrizione del lavoro

University of South Carolina Beaufort seeks a dynamic Help Desk Manager to lead ITSS across three campuses. You will oversee Tier 1/2 support, Classroom & A/V, and Desktop Engineering, driving service excellence and responsive end-user support.

You'll monitor metrics, plan events, optimize workflows, and ensure continuity of IT services while mentoring staff and student employees in a collaborative environment that values innovation and customer service.