Helpdesk Manager

University of South Carolina; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays

Paid Parental Leave

Professional Development Opportunities

Job summary

University of South Carolina Beaufort (USCB) is hiring a Help Desk Manager to lead our Information Technology Support Services (ITSS) team across three campus locations. The role oversees Tier 1 and 2 support, Classroom & A/V Support, and Desktop Engineering, ensuring responsive and professional end-user support.

You will supervise full-time staff and student employees, influence technology resources, and help maintain a robust infrastructure for data storage, security, and operations.

Qualifications

• Ability to exercise good judgment in organizing work and setting priorities.
• Strong ethical, professional and service-oriented interpersonal skills.
• Customer service oriented with a solutions-based approach.
• Desire to learn and grow in the area of information technology.

Responsibilities

• Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering.
• Ensure Service Excellence: Monitor performance through user feedback and ticket resolution metrics.
• Support Campus Events: Provide technical support for events, from planning to execution.
• Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads.
• Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services.

Skills

Judgment & Prioritization

Customer service

Ethical professional

Problem solving

Growth mindset

Job description

Helpdesk Manager

Department: BFT Information Technology

Advertised Salary Range:

Part/Full Time: Full Time

About UofSC

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Inclusive Excellence Statement

Advertised Job Summary

Join USC Beaufort as Our Next Help Desk Manager!

Are you a tech-savvy leader with a passion for service excellence and innovation? The University of South Carolina Beaufort (USCB) is seeking a dynamic Help Desk Manager to lead our Information Technology Support Services (ITSS) team in delivering exceptional support across our three campus locations.

About the Role

As Help Desk Manager, you'll be at the forefront of USCB's mission to provide cutting-edge technology resources that empower academic, research, and operational success. You'll oversee a high-performing team of full-time staff and student employees, ensuring consistent, responsive, and professional support for all end-users.Your leadership will directly impact the university's ability to create, process, store, secure, and exchange electronic data and information through a robust infrastructure of computers, storage, networking, and other physical devices.

Key Responsibilities

• Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering.
• Ensure Service Excellence: Monitor performance through user feedback and ticket resolution metrics.
• Support Campus Events: Provide technical support for events, from planning to execution.
• Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads.
• Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services.

What You Bring

• Strong judgment in organizing work and setting priorities.
• A customer-first mindset with the ability to adapt and respond to evolving needs.
• Proven ethical, professional, and interpersonal skills.
• A solutions-based approach to problem solving.
• A desire to learn and grow in the field of information technology.

Why USCB?

At USC Beaufort, we believe technology is a cornerstone of academic excellence. You'll be part of a collaborative environment that values innovation, service, and continuous improvement. Your work will directly contribute to the university's public image and reputation.

Minimum Qualifications (Classified and Unclassified positions)

Preferred Qualifications

Knowledge/Skills/Abilities

Ability to exercise good judgment in organizing work and setting priorities, balancing the interests of customers and readily readjusting priorities to respond to their needs and expectations. Demonstrated strong ethical, professional and service-oriented, and interpersonal skills. Ability to provide excellent customer service in a positive and solutions-based manner. Problem solving skills. Ability to learn and grow in the area of focus.

Job Close Date

11/10/2026

Special Instructions to Applicant

Positions will remain posted on our employment website for a minimum of five (5) business days. After this period, postings may be closed at the department's discretion. Our site is updated regularly, and the length of the recruitment and screening process may vary depending on the position and related factors. If your qualifications are selected for further consideration, you will be contacted directly by phone or email.The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.