Classroom Tech Support Operations Lead

University of South Carolina; South Carolina; On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Health and Life Insurance

Retirement Programs

13 Paid Holidays

Tuition assistance

Job summary

The University of South Carolina is seeking a service-minded leader to manage the team that keeps technology-enabled classrooms ready for teaching every day. As Classroom Technology Support Manager, you will lead a campus-wide support operation, develop people, and use service data to improve reliability and the experience of faculty and students.

You will work closely with Classroom Engineering, Distributed Learning, and IT service partners, providing day-to-day leadership for Classroom

Qualifications

• Requires a bachelor’s degree in a job related field and 5 or more years of job related experience.
• Experience supervising technical support staff in a higher education environment preferred.
• Experience coordinating technology upgrades and service coverage.
• Experience using ServiceNow or a comparable IT service management platform.
• Strong leadership and customer-service skills.

Responsibilities

• Lead, coach, and evaluate Classroom Technology Support staff; set clear expectations and develop the team.
• Direct daily support operations for technology-enabled academic spaces, including work assignment and coverage.
• Use ServiceNow data, feedback, and recurring-issue trends to improve service quality and reliability.
• Build relationships with instructors, academic units, and IT partners; communicate service health and improvement opportunities.
• Ensure staff communicate clearly with instructors and campus partners and coordinate upgrades and maintenance.

Skills

Leadership

Staff coaching

Customer service

Communication

Project coordination

AV/classroom tech

Education

Bachelor's degree

Tools

ServiceNow

Job description

The University of South Carolina is seeking a service-minded leader to manage the team that keeps technology-enabled classrooms ready for teaching every day. As Classroom Technology Support Manager, you will lead a campus-wide support operation, develop people, and use service data to improve reliability and the experience of faculty and students.

You will work closely with Classroom Engineering, Distributed Learning, and IT service partners, providing day-to-day leadership for Classroom